Webinar
Moving beyond volume to measure what matters in behavioral health
See how health systems are looking beyond activity measures to understand whether patients connect to the right care, stay engaged and successfully transition across settings.
Screenings, referrals and follow-ups can show that behavioral health services are being delivered. But they don’t necessarily show whether patients are getting the right care or staying connected to it.
In this webinar clip, Dominique Dietz of OSF HealthCare discusses the organization’s shift from measuring whether an intervention happened to understanding what happened next. That means examining patient engagement, clinical measures such as PHQ-9 and GAD-7 scores, emergency department utilization and whether patients successfully connect with the appropriate level of care.
The conversation also explores a significant measurement challenge: behavioral health touches multiple parts of the health system, making it difficult to see the full patient journey when data remains separated across care settings.
Tracey Izzard of Sentara Health adds another dimension, highlighting the importance of provider and consumer feedback and ensuring that when patients transition between teams, someone is there to “pick up the baton.”
What you’ll hear in this clip
- Why behavioral health measurement needs to go beyond volume and activity
- How health systems are evaluating whether patients connect to and stay engaged in care
- The challenge of bringing together behavioral health data across the enterprise
- How clinical outcomes and ED utilization can provide a broader picture of the patient journey
- Why successful handoffs between teams and levels of care matter