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Epic-Based Integration

If Your Health System Runs on Epic, Your Behavioral Health Should Too

From one-click consults to closed-loop referrals and better follow-through
Behavioral Health Solutions for Hospitals

Behavioral Health Remains Fragmented, Even in Systems Built on Epic

Health systems have invested heavily in Epic to standardize workflows, reduce variability, and improve visibility across care settings. Behavioral health should not be the exception.

Yet for many organizations, behavioral health workflows still operate outside the EHR—relying on separate vendors, external portals, and manual processes.

This creates friction at exactly the points where care is most fragile: consults, transitions, and follow-up. The result is delays in care, limited visibility, and added burden on already stretched teams.

Integration is not about access alone. It is about whether behavioral health is part of how the system actually works.

A Different Approach:
Behavioral Health Built Directly on Epic

Array has made a deliberate investment to build its clinical and operational infrastructure on Epic—not around it.

We are the only nationally scaled virtual behavioral health provider operating on Epic, with a purpose-built environment designed specifically for behavioral health care delivery.

This environment is informed by clinical expertise and real-world workflows across settings and acuity.

This is not a point solution or a layer of integration. It is a system-level foundation that allows behavioral health to operate within the same infrastructure as the rest of the health system.

We've Got You Covered

What Changes When Behavioral Health Runs Inside Epic

When behavioral health is embedded directly in Epic workflows, the model shifts from coordination to execution.

Consults Happen Inside the Workflow

An ED or inpatient clinician places an order in Epic. A behavioral health consult is initiated immediately—without portals, phone calls, or duplicate documentation. This reduces delays in evaluation and supports better patient flow.

Referrals Don’t Get Lost Between Settings

Epic-to-Epic workflows, including Care Everywhere Referrals Management (CERM), allow referrals to be placed, received, and tracked directly in the EHR. This closes one of the most common gaps in behavioral health: the transition to outpatient care.

Care Teams Can See What Happens Next

Providers have visibility into referral status, patient progress, and next steps across care settings. This improves coordination across emergency, inpatient, outpatient, and home-based care and reduces the likelihood that patients fall through the cracks.
What We Treat

More Than Integration.
A System-Level Model for Behavioral Health

Because these workflows operate within a unified Epic environment, they support more than individual transactions. They enable a programmatic model of care, including:

  • triage aligned to patient acuity
  • coordinated care pathways across settings
  • standardized documentation and communication
  • outcomes tracking that improves care over time

These capabilities are difficult to achieve when behavioral health is distributed across disconnected tools or vendors.

Array’s Epic-based model allows behavioral health to function as part of the system—aligned to the same workflows, visibility, and coordination as the rest of care delivery.

Make Behavioral Health Part of How Your System Works

See how Array’s Epic-based model brings behavioral health into the same workflows, visibility, and infrastructure as the rest of care delivery.

Connect with Us About Epic-Based Integration