If you are a current patient with a question about an upcoming appointment, medication refill, or other question about your treatment, please contact our Care Navigation team at 1.800.442.8938, care@arraybc.com, or by chatting us by clicking the chat bubble in the lower right corner of your screen.Today, Array AtHome covers more than 87 million American lives and we’re accepting new insurances every day. To see our complete list of in-network health insurances, click here.AtHome Care’s clinical team of licensed nurse practitioners, psychiatrists, social workers and therapists support patients across the country with these common mental health issues. – Anxiety   – Depression   – Trauma, racial trauma   – Substance use disorder   – Relationship issues   – Family/parenting issues   – Grief and loss   – Life transitions   – Child psychiatry   – Perinatal mental health   – Post-partum mental health   – Men’s health   – LGBTQIA+  Online psychiatry is the delivery of mental and behavioral health care services over the internet through secure video calls. It’s also sometimes called telemental health care, telepsychiatry, distance therapy, etherapy, telebehavioral health or simply telehealth. Array makes it easier to get the help you need, when and where it works for you, through convenient, online live video sessions with licensed therapy and psychiatry providers from your computer, smartphone or tablet. Behavioral health providers who offer online sessions include counselors, therapists, social workers, psychiatrists and nurse practitioners with special training in psychiatry.Cost of sessions on Array vary based on your insurance, the type of provider you will be seeing and what service you are looking for. Generally though, telehealth sessions cost about the same as an in-person appointment, but you have the convenience of not having to travel to an office. If you have a question about whether your insurance will cover your appointment, we are here to help! You can connect with a member of our care navigation team at 1.800.442.8938 or care@arraybc.com to discuss what an Array session will cost for you. To learn more about fees, insurance and billing information for Array, click here.Getting started is easy. Once you complete our online registration forms, you will receive an email confirmation with next steps. An Array care navigator will reach out to help you find the provider and session time that best suit your needs. Then, the Array team will support you as you try a test session, meet with your provider and set follow-up appointments. When it’s time for your session, you’ll need to be in a private space with a tablet, smartphone or computer with a web camera to log in for your session. You and your provider will be able to see and hear each other throughout the appointment. After your session, your provider will charge your credit card for the amount you owe and Array will automatically submit a bill to your insurance company, if applicable.There are many reasons people prefer online therapy and/or psychiatry services.
  1. It’s convenient: Be seen when and where it works for you without the hassle of taking time off work or sitting in waiting rooms. Our providers often have next-day appointments and are available evenings and weekends
  2. Provides options: Find the right provider who fits your needs and preferences — whether or not they live in your community. Access licensed counselors, therapists and psychiatry providers who are licensed in your state.
  3. Safe and secure: Unlike Skype or FaceTime, our technology is HIPAA-compliant and protects your personal information.
  4. Completely private: Your session on Array is strictly confidential. Array sessions are never recorded and you have control over whether you invite family or friends to join your online video call.
  5. Easy to use: Array works on any computer, tablet or smartphone with internet and a webcam. Plus, we offer 24/7 support for tech issues, test calls and troubleshooting.
  6. Flexible scheduling: Weekdays a no-go? Need to do a session after the kids go to bed? No problem. Appointments are available 7 days a week and it often only takes a few days from your request before you can meet with a provider.
Most people already have access to the tools they need to connect to a provider through Array. Individuals can access sessions using smartphones, tablets or computers equipped with webcams. No special equipment, software or app downloads are needed.Absolutely. Array meets the privacy and confidentiality standards set by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Our technology is equipped to ensure that your personal information including your history, medical records and treatment are protected and secure.Array is not suited for use in situations of crisis. If you or someone you’re with is in need of crisis care, please call 911 or the National Suicide Prevention Lifeline at 1.800.273.8255.
If you are in crisis, call 988 to talk with the National Suicide Prevention Lifeline, text HOME to 741741 to connect to a free crisis counselor, or go to your nearest emergency room.