Online psychiatry is the delivery of mental and behavioral health care services over the internet through secure video calls. It’s also sometimes called telemental health care, telepsychiatry, distance therapy, etherapy, telebehavioral health or simply telehealth.
Array makes it easier to get the help you need, when and where it works for you, through convenient, online live video sessions with licensed therapy and psychiatry providers from your computer, smartphone or tablet.
Behavioral health providers who offer online sessions include counselors, therapists, social workers, psychiatrists and nurse practitioners with special training in psychiatry.
Cost of sessions on Array vary based on your insurance, the type of provider you will be seeing and what service you are looking for. Generally though, telehealth sessions cost about the same as an in-person appointment, but you have the convenience of not having to travel to an office. If you have a question about whether your insurance will cover your appointment, we are here to help! You can connect with a member of our care navigation team at 1.800.442.8938 or firstname.lastname@example.org to discuss what an Array session will cost for you.
To learn more about fees, insurance and billing information for Array, click here.
Getting started is easy. Once you complete our online registration forms, you will receive an email confirmation with next steps. An Array care navigator will reach out to help you find the provider and session time that best suit your needs. Then, the Array team will support you as you try a test session, meet with your provider and set follow-up appointments.
When it’s time for your session, you’ll need to be in a private space with a tablet, smartphone or computer with a web camera to log in for your session. You and your provider will be able to see and hear each other throughout the appointment.
After your session, your provider will charge your credit card for the amount you owe and Array will automatically submit a bill to your insurance company, if applicable.
There are many reasons people prefer online therapy and/or psychiatry services.
Most people already have access to the tools they need to connect to a provider through Array. Individuals can access sessions using smartphones, tablets or computers equipped with webcams. No special equipment, software or app downloads are needed.
Absolutely. Array meets the privacy and confidentiality standards set by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Our technology is equipped to ensure that your personal information including your history, medical records and treatment are protected and secure.
Array is not suited for use in situations of crisis. If you or someone you’re with is in need of crisis care, please call 911 or the National Suicide Prevention Lifeline at 1.800.273.8255.