Piedmont Community Health Plan (PCHP) has partnered with Array AtHome, an online behavioral health service, to bring care to PCHP members in Virginia and other states. This partnership ensures members in need of behavioral and mental health treatment have access to timely, quality care.

Mount Laurel, NJ –  (PCHP) and Array are pleased to announce their new partnership. This partnership ensures that individuals have access to convenient online psychiatry and therapy services anytime, anywhere. As of February 1, 2021Array, a telehealth provider service can be used in-network with Piedmont Community Health Plan by residents of Virginia and several other states. 

Array has been providing mental health care entirely virtually for the past 7 years and is a covered benefit for more than 25 million individuals across the country. Telebehavioral health services like Array has proven to be an effective form of delivering care with multiple benefits during the COVID-19 pandemic by expanding access to quality care, reducing virus exposure to patients and front-line staff and reducing the demand put on health care facilities resources. 

According to the 2021 State of Mental Health in America ReportMental Health America screened and provided immediate resources to over a million people from January to September 2020 through the MHA Online Screening Program. The report showed how those looking for help with anxiety and depression has skyrocketed, with a 93 percent increase in anxiety screens over the 2019 total and a 62 percent increase over the 2019 total number of depression screens. The same report shows that the rate of anxiety peaked in September 2020, with over 80% of people who took an anxiety screen resulted with moderate to severe symptoms. Similarly, since the beginning of the pandemic, 80% of people who took a depression screen consistently resulted with moderate to severe depression symptoms.1 

Telebehavioral health helps payers support their members during the pandemic and prepare for post-pandemic. This method of care also allows payers to meet the needs of their members who may experience the predicted future wave of worsening mental health problems Through ArrayPCHP members can fit sessions into busy days, reduce the chances of infection, cut out any travel time and expense, skip the waiting room, and connect to a large network of clinicians to receive the high-quality care they deserve.  An Array survey showed that 96% of their members prefer online to in-person care and 98% of members felt more engaged in their care.  

“We’ve recognized the existing and rising need of behavioral health services and could not be more thrilled to offer additional options to our members,” explained Barb Schlesinger Nash, SPHR, SHRM-SCP, Director of Client/Provider Relations at Piedmont Community Health Plan. “Through our partnership with Array, more Virginia residents will have the opportunity to access a mental health professional when they most need it.”  

“We are proud to partner Piedmont Community Health Plan to bring these services to their members in Virginia and several other states.” said Justine Mitchell, Vice President of Array AtHome. “What a great start for 2021! 

About Array AtHome Care 

Array Behavioral Care’s AtHome Care division delivers psychiatric, behavioral and mental health care directly to individuals in their homes or any private place that they choose to access it through secure, convenient, online video calls.  Array AtHome makes it easier for individuals to get the help they need, when and where it works for them, with licensed professional therapists and psychiatry providers.  Using our secure, HIPAA-compliant platform, individuals can connect with a clinician that’s the right fit for them, schedule appointments and access sessions using a computer, smartphone or tablet. 

About Piedmont Community Health Plan 

Piedmont, headquartered in Lynchburg, Virginia, provides health insurance coverage to more than 25,000 commercial and ACA Exchange members. The company is Central Virginia’s only locally owned and operated health insurance provider. It plays an important role in the community by helping control healthcare costs through regionally-based coverage that often is less expensive than competitors, and by providing an advantage to the region’s medical service providers. Piedmont is wholly owned by the Centra Healthcare System. 

Array Behavioral Care recently completed a Series B round led by Wells Fargo Strategic Capital which included new participation by Health Velocity Capital and multiple existing shareholders. Array will use the investment to continue to build upon its market leading position by accelerating growth in both existing and new geographies and increasing its established base of psychiatristspsychiatric nurse practitioners and behavioral health professionals.  

MOUNT LAUREL, NJ – Array Behavioral Care, the leading telepsychiatry service provider organization in the US, recently secured additional investment to further advance its mission to improve access to timely, quality behavioral health care for even more individuals across the country. 

Wells Fargo Strategic Capital (WFSC) and Health Velocity Capital recognized the importance of Array Behavioral Care’s work and the opportunity presented.  They each made a significant investment to help fuel its continued growth. In addition to these new investors, many existing investors also contributed additional capital.   

Array Behavioral Care is the new brand identity for InSight + Regroup, the combined organization formed by the 2019 merger between InSight Telepsychiatry and Regroup Telehealth. The new brand, including a new name, logo and website, was announced in early 2021. 

Array addresses fundamental challenges related to timely access to mental health care for emergency departments (EDs)community mental health centers (CMHCs), Federally Qualified Health Centers (FQHCs) and an array of other care settings. The organization’s OnDemand Care division provides emergency departments with timely psychiatric consults, enabling quicker access to care and significantly improving the throughput of EDs.  Array's Scheduled Care division provides CMHCs and FQHCs and other community-based settings with much needed access to psychiatric services and specialists in underserved communities. Array also has an AtHome Care division, which offers psychiatry and behavioral health services directly to individuals in their homes or other private settings. 

“We are excited to welcome Wells Fargo Strategic Capital and Health Velocity Capital as key investors. Their knowledge of the industry and expertise in healthcare services, together with the continued trust and support of our existing investors, will allow us to make an even greater impact at a time when it is needed most” said Geoffrey Boyce, CEO of Array Behavioral Care. “This marks a significant milestone in our next phase of growth as we strive towards helping healthcare organizations, payers and individuals across the country access behavioral healthcareWith this new funding, we will be able to move faster to enhance our service offerings and operations, implement and use better systems, hire more people, take on new initiatives and increase our overall market presence and impact. 

Rod Altman, MDManaging Director of Wells Fargo Strategic Capitalwho led the deal commented: “As we look to the future, we believe in healthcare companies like Array Behavioral Care that provide high quality and cost-effective care across the healthcare ecosystem. We are excited to partner with the Array team to expand its market-leading position in behavioral care. 

Marty Felsenthal, Partner at Health Velocity Capital, noted: “With significant prior experience in both telemedicine and behavioral health care at companies like Teladoc, MDLive, Livongo and Ginger, our Partners believe Array Behavioral Care is extremely well positioned to serve the nation’s unfortunately growing mental health crisis.  We were clearly facing shortages of clinicians prior to the pandemic caused by the novel coronavirus, those shortages are even more acute now, and we believe the pandemic has and will continue to drive rapid continued adoption of telemedicine in behavioral health.” 

Wells Fargo Strategic Capital and Health Velocity Capital join other industry leaders and early investors in Array Behavioral Care   including Harbour Point Capital, HLM Venture Partners, OCA Ventures, OSF Healthcare, Impact EngineFristCressey Ventures, Hyde Park Angels and Wasson Enterprise.  Dr. Altman and Mr. Felsenthal will sit on the organization’s board of directors. 

Robert Juneja, Co-Founder and Partner of Harbour Point Capital added: “Harbour Point Capital is impressed with the progress that Array Behavioral Care has made since our initial investment.  We feel privileged to have been part of the journey to improve access to mental health care for underserved individuals, facilities and communities and are excited to welcome two new strategic investors for this next phase of growth. 

 

 About Array Behavioral Care 

Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systemscommunity healthcare organizations and payerof all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.  To learn more, visit www.arraybc.com. 

 

About Wells Fargo Strategic Capital 

Wells Fargo Strategic Capital, a subsidiary of Wells Fargo & Company, provides long term capital in the form of equity and/or debt to current and prospective business customers, commercial partners of Wells Fargo, as well as approved Small Business Investment Company (SBIC) funds. Wells Fargo Strategic Capital’s Merchant Banking team focuses primarily on private companies across a wide range of industries, providing creative financing solutions that fund growth and other capital needs.  Wells Fargo Strategic Capital has approximately 45 team members across the United States and holds over 180 portfolio investments. For more information, visit https://www.wellsfargo.com/com/financing/strategic-capital/. 

 

About Health Velocity Capital 

Health Velocity Capital invests exclusively in innovative healthcare software and services companies contributing to a more affordable, sustainable, consumer-friendly healthcare system. The firm’s partners have more than 50 collective years as investors, entrepreneurs, and executives helping to finance and build innovative companies that created important new healthcare markets and that became market leaders, including companies such as Teladoc, Change Healthcare, Livongo, MDLive, US Renal Care, Aperio, Aspire Healthcare, and many others. In addition to investing on behalf of institutional investors, Health Velocity Capital invests on behalf of a number of the nation’s largest and most influential healthcare organizations and many of their top executives who collectively represent organizations that provide health insurance to more than 140 million Americans, operate almost 500 hospitals, provide pharmacy and PBM services to more than 75% of all Americans, and provide software and services to every major hospital in the United States. For more information, please visit www.healthvelocitycapital.com. 

MOUNT LAUREL, NJ-- InSight + Regroup, a recognized leader in telepsychiatry and telebehavioral health has unveiled a new name, new logo and new website as part of an extensive rebranding initiative. The organization will now be known as Array Behavioral Care, a name that highlights their unique ability to deliver modern, quality behavioral health care to settings ranging from hospitals to homes.

“The time was right to modernize, streamline and simplify our brand identity,” said Geoffrey Boyce, Chief Executive Officer.

“The name Array represents our ability to offer services across the continuum of care and the breadth of opportunities we offer to clinicians,” said David Cohn, Chief Growth Officer, who led the rebranding efforts.

“We also wanted something that expresses our focus on innovation within the behavioral space while conveying a positive, hopeful tone. Our new brand symbolizes continuous growth while representing who we are, what we do, where we’ve been and where we want to go as an organization.”

The Array clinical team started practicing telepsychiatry in 1999 when its Chief Medical Officer, Jim Varrell, MD provided the nation’s first commitment via telepsychiatry.

In December 2019, InSight Telepsychiatry and Regroup Telehealth joined forces to form the largest telepsychiatry service organization in the country under the name InSight + Regroup.

In 2020, the organization positioned itself for significant growth by conducting hundreds of thousands of telepsychiatry sessions and hiring 325 new clinicians. The team made rapid expansions to its Array AtHome service line, formerly known as Inpathy, as consumers and clinicians alike shifted to totally remote options. Array also developed creative partnerships that integrated behavioral health services into primary care practices and launched programs that allowed for hospitals and health -systems to leverage teams of telebehavioral health clinicians in order to efficiently meet COVID-related spikes in mental health demand.

For 2021, the Array team forecasts significant enhancements and scaled-growth within their three service lines as well as a major investment in the organization’s growing ‘people’ function.

“We are prioritizing programs that cement Array as the employer of choice for forward-thinking behavioral health clinicians and administrators,” says Kelly Lewis, Array’s recently appointed Chief People Officer. “The Array brand perfectly encompasses the myriad of opportunities, the supportive, mission-driven team and the commitment to inclusion that this organization values.”

This rebranding, which was supported by branding firm Addison Whitney, solidifies Array’s value proposition and positions the organization as the industry-leader in modern behavioral care.

About Array Behavioral Care

Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

On January 18, the nation remembers a civil rights hero, Dr. Martin Luther King, Jr. with a day named in his honor.

Dr. King was the chief spokesperson for nonviolent activism in the Civil Rights Movement which protested racial discrimination in federal and state law. MLK Day was designed to honor the activist and minister assassinated in 1968, whose accomplishments have inspired generations of Americans.

We continue to embrace and prioritize the equity, diversity, inclusion and anti-discrimination efforts that Dr. King fought for decades ago. We initiated the first phase of a diversity training last year and will be continuing to improve cultural awareness and supports for all walks of life at our organization. A team is currently putting together a report of our recent diversity survey results and creating action plans for strengthening our organization through fully embracing our ‘inclusive’ core value.

The lessons of Dr. King could not be more important to remember than this year, when strong divisions and systemic racism in our country have arisen in nothing short of shocking ways. As we reflect on last weeks’ events in Washington DC and the clear inequities that underpinned the overtaking of the Capitol and related responses, we are reminded of a Dr. King quote: ‘Injustice anywhere is a threat to justice everywhere.’

We strongly condemn any violence, hate and racism displayed last week. As we look towards another potentially charged week to come, we would like to remind everyone that we all deserve to work in an environment where we are treated with dignity and respect. We implore you to extend these values as you interact with others.

Most importantly, as the behavioral health care community works tirelessly to support so many through this stressful time, we encourage each of you to take time to care for yourself.

Let’s be kind to one another.

MOUNT LAUREL, NJ – InSight + Regroup recently joined members of the Queens Chamber of Commerce to discuss prevalent behavioral health issues and educate on the clinical and financial benefits of telehealth-based behavioral health care delivery to consumers.

On Tuesday, November 17, 2020, Dr. Nicole Christian-Brathwaite, SVP and Medical Director of Scheduled Services and Inpathy at InSight + Regroup discussed the soaring adoption of telehealth as a result of COVID-19 and continued evolution of consumer preference for convenient in-home care. As an experienced partner bringing psychiatrists and behavioral health clinicians to healthcare provider organizations, InSight + Regroup also brings life-changing behavioral health care directly into people’s homes or any private place they choose to access it.

Inpathy, InSight + Regroup’s direct-to-consumer division, is designed to deliver psychiatric, behavioral and mental health care in a modern way, and prioritizes patient-clinician privacy, convenience and timely access to care. Inpathy’s comprehensive platform offers:

  • A marketplace for finding services from a clinician network operating under InSight + Regroup support and infrastructure
  • Patient self-scheduling
  • Convenient functionality to receive services using their own devices

“Telehealth adoption has soared this year with so many people accessing care virtually during the pandemic,” said Dr. Christian-Brathwaite. “Inpathy is well positioned to help organizations meet the increased need for care by helping to connect individuals with convenient behavioral health services.”

As a well-established leader of over 20+ years, InSight + Regroup, the joint organization of the InSight Telepsychiatry and Regroup Telehealth merger, frequently speaks at industry events, consortiums and association meetings and aims to share its experiences implementing programs to help increase adoption and push advancements in the space.

About InSight + Regroup

InSight + Regroup is the leading and largest telepsychiatry service provider in the US with a mission to transform access to quality behavioral health care.  InSight + Regroup serves hundreds of organizations and individuals in various settings across the continuum of care with its on-demand, scheduled services and Inpathy divisions.  Given its size, diversity of services and extensive experience and expertise, InSight + Regroup is uniquely positioned to enable scalable telepsychiatry programs across the care continuum.  As an industry thought leader, InSight + Regroup has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.  To learn more, visit www.InSightTelepsychiatry.com and www.RegroupTelehealth.com.

MOUNT LAUREL, NJ – Kelly Lewis recently joined InSight + Regroup’s executive leadership team as Chief People Officer.     

Lewis has extensive experience designing human capital strategies and implementing workforce solutions to support the operational needs and growth initiatives for progressive organizations in the healthcare and financial services industries.  She brings considerable expertise in organizational development, talent acquisition and retention, change management, employee communications, project management, performance improvement, workforce planning and innovative program design and execution.   

Prior to joining InSight + Regroup, Lewis held HR leadership positions with organizations such as Carenet Healthcare Services, Tandem Hospital Partners, Texas Health Resources, Capital One, Sheltering Arms Physical Rehabilitation Hospitals and McKesson. She earned her Master of Business Administration degree from Virginia Commonwealth University and her Bachelor of Business Administration degree from Texas Christian University. 

As CPO, Lewis oversees the human resources and employee engagement teams at InSight + Regroup and is responsible for recruiting, onboarding, supporting, engaging and growing its administrative and clinical teams. 

“I am honored to be a part of such a reputable, forward-thinking organization that is committed to breaking down the stigma and barriers to care associated with mental healthBehavioral health care is needed now more than ever, and I am excited to be a part of an organization that is truly making a difference in improving access to this much needed care. look forward to collaborating with the leadership team to develop people and business strategies, best practices and initiatives to meet the current needs of the company as well as position it for continued growth and success,” says Lewis. 

“A company is only as good as its people. As a mission-driven, service provider, our people are the very heart of our organization and our greatest asset,” explains Geoffrey Boyce, CEO of InSight + Regroup. “Kelly’s proven leadership, demonstrated skills and expertise will be instrumental as we grow our team, advance our services and continually reimagine our culture to be the employer of choice for telebehavioral health. 

About Array

Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

Aetna has expanded their longstanding relationship with Inpathy, an online behavioral health service, to bring care to Aetna members in Illinois, Texas and Florida. This relationship ensures members in need of behavioral and mental health treatment have access to timely, quality care.

 

Mount Lauren, NJ – Aetna, a CVS Health company, and Inpathy are pleased to announce that their relationship has expanded to provide access to mental health care to additional Aetna members in Illinois, Texas and Florida. Aetna and Inpathy have collaborated since 2016. This expansion ensures that individuals have access to convenient online psychiatry and therapy services anytime, anywhere. As of September 1, 2020, Inpathy, a telehealth provider service can be used in-network with Aetna health insurance by residents of Illinois, Texas, Florida California, Colorado, Delaware, Missouri, New Jersey, New York, Pennsylvania and Virginia.

Inpathy has been providing mental health care entirely virtually for the past seven years and is a covered benefit for more than 25 million individuals across the country. Not only has telebehavioral health services like Inpathy proven to be an effective form of delivering care but now, due to COVID-19, it is the preferred form of care. According to the MMWR and Morbidity and Mortality Weekly Report, in June 2020, 40% of U.S. adults reported struggling with mental health or substance use associated with COVID-19. The same report showed that the prevalence of anxiety disorder symptoms were up approximately three times than the same prevalence in 2019 while the prevalence of depressive disorder was approximately four times higher[1].

Telebehavioral health allows payers to meet the growing mental health needs of their members who may be experiencing additional stress and anxiety caused by social isolation and the spread of COVID-19. Through Inpathy, Aetna members can fit sessions into busy days, cut out any travel time and expense, skip the waiting room, reduce expensive ED visits and hospitalizations, and connect to a large network of clinicians to receive the high-quality care they deserve. An Inpathy survey showed that 96% of their members prefer online to in-person care and 98% of members felt more engaged in their care.

“We are pleased to expand our long-time partnership with Inpathy to offer additional options to our members and increase access to mental well-being services in even more states,” explained Dr. Hyong Un, Chief Psychiatric and Innovation Officer at Aetna Behavioral Health. “More members will be able to access mental health televideo counseling services from the safety of their home. Having easy access to providers is extremely beneficial for improving mental and emotional health.”

“Aetna recognized the rising need for mental health services. We are proud to partner with them to bring these services to their members.” said Justine Mitchell, Vice President of Inpathy. “Our care navigation team will work with members to find the right behavioral health provider and support members pre and post appointments.”

About Inpathy

Inpathy is InSight + Regroup’s direct-to-consumer division and is designed to deliver psychiatric, behavioral and mental health care to individuals through secure, convenient, online video calls. Inpathy has a platform for delivering behavioral health services, an online marketplace for finding those services and a network of clinicians who operate under InSight + Regroup’s support and management to deliver high quality care. While InSight + Regroup’s other divisions bring psychiatrists and mental health clinicians to community-based facilities and organizations through telehealth, Inpathy uniquely brings life-changing behavioral health care directly into people’s homes or any private place that they choose to access it.

1 Czeisler MÉ , Lane RI, Petrosky E, et al. Mental Health, Substance Use, and Suicidal Ideation During the COVID-19 Pandemic — United States, June 24–30, 2020. MMWR Morb Mortal Wkly Rep 2020;69:1049–1057. DOI: http://dx.doi.org/10.15585/mmwr.mm6932a1

Healthcare systems and individual hospitals can evaluate their very own metrics against industry data to evaluate cost and revenue implications of an investment in on-demand telepsychiatry.

(October 22, 2020) – InSight + Regroup has launched a customized capability using a value calculator to help hospitals and healthcare systems evaluate costs associated with their current process for managing behavioral health patient demand against savings and revenue opportunities.

The unique tool responds to a long-standing need for hospital administration to quantify the expected return on investment of behavioral health coverage via on-demand telepsychiatry. This new capability comes at a critical time as the industry faces unexpected operational and financial challenges. Many facilities are seeing a rise in demand for mental health services, while a simultaneous drop in ED visits in the wake of COVID-19 is presenting financial strain.

For hospitals and healthcare systems considering on-demand telepsychiatry to meet growing patient need for mental health services, implementing a financially sustainable and scalable program is essential:

  • 25% of all emergency department visits are due to behavioral health issues
  • 3X longer emergency department boarding times for mental health admissions vs. non-mental health admissions

On-demand telepsychiatry can have a positive financial ripple effect that extends well beyond emergency departments, including reduced reliance on scarce inpatient psychiatric resources, reduced inpatient psychiatric admissions, improved emergency department throughput and increased capacity for med-surg admissions. It allows healthcare systems to allocate resources to populations with heightened need and acuity to reduce strain on clinicians and improve operational metrics.

InSight + Regroup’s value calculator uses proprietary logic based on more than two decades of experience implementing programs and delivering telepsychiatry services within hospitals and health systems. Customizable to organizations of all sizes, the tool uses validated data, clinical research and demonstrated outcomes to help organizations determine the financial impact of on-demand telepsychiatry applied to their specific use case. It takes into account actual direct and indirect costs using current behavioral health demand within the facility in order to quantify specific areas of cost savings and highlight untapped revenue opportunities.

Using key data on current behavioral resources and gaps, such as patient length of stay, bed capacity and existing clinical coverage, hospitals and health systems can:

  • Isolate specific metrics that impact overall cost of care to understand where and how telepsychiatry can drive savings
  • Compare actual data against industry benchmarks to evaluate the broader impact of telepsychiatry on operational, financial and clinical outcomes
  • Validate where and how on-demand telepsychiatry is appropriate in a variety of applications across the health system
  • Provide a clear, customized picture of potential ROI to aid in decision-making and the development of a justifiable business case

“We understand the key role on-demand telepsychiatry can play in helping hospitals deliver financially sustainable care, but it has typically been challenging for leadership to quantify its impact at a detailed level,” says David Cohn, Chief Growth Officer at InSight + Regroup. “Now, this capability allows us to collaborate with healthcare organizations and give them a fresh, detailed view of their current cost exposure and expected operational outcomes and financial returns from on-demand telepsychiatry programming.”

Request a Customized ROI Assessment Now

About Array

Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

1 “Care coordination can reduce $89 billion behavioral health cost impact,” Healthcare Financial Management Association, Oct. 14, 2019.

 2 B.A. Nicks and D.M. Manthey, “The Impact of Psychiatric Patient Boarding in Emergency Departments,” Emergency Medicine International, vol. 2012, Article ID 360308, 5 pages, 2012.

Healthcare systems and individual hospitals can evaluate their very own metrics against industry data to evaluate cost and revenue implications of an investment in on-demand telepsychiatry.

(October 22, 2020) – InSight + Regroup has launched a customized capability using a value calculator to help hospitals and healthcare systems evaluate costs associated with their current process for managing behavioral health patient demand against savings and revenue opportunities.

The unique tool responds to a long-standing need for hospital administration to quantify the expected return on investment of behavioral health coverage via on-demand telepsychiatry. This new capability comes at a critical time as the industry faces unexpected operational and financial challenges. Many facilities are seeing a rise in demand for mental health services, while a simultaneous drop in ED visits in the wake of COVID-19 is presenting financial strain.

For hospitals and healthcare systems considering on-demand telepsychiatry to meet growing patient need for mental health services, implementing a financially sustainable and scalable program is essential:

  • 25% of all emergency department visits are due to behavioral health issues
  • 3X longer emergency department boarding times for mental health admissions vs. non-mental health admissions

On-demand telepsychiatry can have a positive financial ripple effect that extends well beyond emergency departments, including reduced reliance on scarce inpatient psychiatric resources, reduced inpatient psychiatric admissions, improved emergency department throughput and increased capacity for med-surg admissions. It allows healthcare systems to allocate resources to populations with heightened need and acuity to reduce strain on clinicians and improve operational metrics.

InSight + Regroup’s value calculator uses proprietary logic based on more than two decades of experience implementing programs and delivering telepsychiatry services within hospitals and health systems. Customizable to organizations of all sizes, the tool uses validated data, clinical research and demonstrated outcomes to help organizations determine the financial impact of on-demand telepsychiatry applied to their specific use case. It takes into account actual direct and indirect costs using current behavioral health demand within the facility in order to quantify specific areas of cost savings and highlight untapped revenue opportunities.

Using key data on current behavioral resources and gaps, such as patient length of stay, bed capacity and existing clinical coverage, hospitals and health systems can:

  • Isolate specific metrics that impact overall cost of care to understand where and how telepsychiatry can drive savings
  • Compare actual data against industry benchmarks to evaluate the broader impact of telepsychiatry on operational, financial and clinical outcomes
  • Validate where and how on-demand telepsychiatry is appropriate in a variety of applications across the health system
  • Provide a clear, customized picture of potential ROI to aid in decision-making and the development of a justifiable business case

“We understand the key role on-demand telepsychiatry can play in helping hospitals deliver financially sustainable care, but it has typically been challenging for leadership to quantify its impact at a detailed level,” says David Cohn, Chief Growth Officer at InSight + Regroup. “Now, this capability allows us to collaborate with healthcare organizations and give them a fresh, detailed view of their current cost exposure and expected operational outcomes and financial returns from on-demand telepsychiatry programming.”

Request a Customized ROI Assessment Now

About InSight + Regroup

InSight + Regroup is the leading and largest telepsychiatry service provider in the US with a mission to transform access to quality behavioral health care. InSight + Regroup serves hundreds of organizations and individuals in various settings across the continuum of care with its on-demand, scheduled services and direct-to-consumer (Inpathy) divisions. Given its size, diversity of services and extensive experience and expertise, InSight + Regroup is uniquely positioned to enable scalable telepsychiatry programs across the care continuum. As an industry thought leader, InSight + Regroup has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.InSightTelepsychiatry.com and www.RegroupTelehealth.com.

1 “Care coordination can reduce $89 billion behavioral health cost impact,” Healthcare Financial Management Association, Oct. 14, 2019.

2 B.A. Nicks and D.M. Manthey, “The Impact of Psychiatric Patient Boarding in Emergency Departments,” Emergency Medicine International, vol. 2012, Article ID 360308, 5 pages, 2012.

InSight + Regroup's CEO, Geoffrey Boyce, recently joined Slice of Healthcare to share perspective on the current landscape of telepsychiatry.

Telebehavioral Health: 2020 and Beyond

From the basics of on-demand, scheduled and in-home behavioral health services to our experience working with partners throughout the COVID-19 crisis to ensure continued delivery of care, this quick-hitting podcast will help you understand how we're working to transform access to quality behavioral health care through innovative applications of technology.

About Array
Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

The leading telepsychiatry service provider in the US expands its clinical leadership team and pool of behavioral health specialists to support the growing demand for telepsychiatry services across the country. 

MOUNT LAUREL, NJ – InSight + Regroup recently appointed three new clinical leaders and has added more than 270 new telebehavioral health professionals to its already deep pool of experienced providers.  

Spurred by the pandemic, hospitals and healthcare organizations, clinicians, payers and patients across the country have embraced virtual care delivery and are turning to telepsychiatry to help meet the rising need for timely, safe and quality behavioral health care. 

As a leader in the telepsychiatry industry with more than 20 years of experience providing telepsychiatry services across the continuum of care from hospital to home, InSight + Regroup has experienced a spike in demand for its services as well as a surge in interest from behavioral health specialists wanting to work with the organization.  

Since January, the InSight + Regroup recruitment team has carefully vetted hundreds of clinicians interested in a career in telepsychiatry and has hired more than 270 year to date and expects to add even more in the coming weeks and months.  In addition to growing its clinician team of experienced adult and child and adolescent psychiatrists, psychiatric nurse practitioners and other levels of mental health professionals, the organization recently added three highly respected, experienced and knowledgeable psychiatrists to its clinical leadership team. 

Dr. Nicole Christian-Brathwaite joins InSight + Regroup’s leadership team as Senior Vice President and Medical Director for Scheduled Services and Inpathy. Dr. Christian-Brathwaite has extensive clinical experience treating children, adolescents, adults and families, especially those from diverse backgrounds. She has special expertise in perinatal and post-partum mental health, trauma-informed care, mental health in communities of color, school psychiatry, implicit bias and racism in mental health.  

Dr. Christian-Brathwaite will be working under the guidance of Chief Medical Officer, James Varrell, MD and will be responsible for the direction, planning and coordination of all medical-related activities for the Scheduled Services and Inpathy lines of business, which provide clinic-based scheduled telepsychiatry services, doc-to-doc consultations and various in-home care options for patients and community healthcare and payer partners. 

Drs. Jamie Evans and Marissa Stridiron also recently joined the clinical leadership team at InSight + Regroup as Associate Medical Directors for On-Demand Services. Both Drs. Evans and Stridiron have worked as on-demand telepsychiatrists with InSight + Regroup for several years, collaborating with hospital emergency departments, psychiatric crisis centers, inpatient units and correctional facilities to provide as-needed psychiatric assessments, care and consultation.   

In their new roles, Drs. Evans and Stridiron will draw from their collective experience in behavioral health and expertise in on-demand telepsychiatry to train onboarding clinicians and share best practices in this model of care delivery.  In addition, they will advise telepsychiatry clinicians on the regulatory and operational considerations and commitment laws and policies in their respective states and at their assigned partner sites.  They will also ensure existing clinicians are offering high quality clinical care to the patients and partner organizations we serve. 

“There is a tremendous need for our services across the country,” explains Dr. Varrell. “I look forward to working with Drs. Christian-Brathwaite, Evans and Stridiron as we continue to grow our clinician team, transform access to care and help more individuals in need of safe, timely and quality mental health care. Their proven leadership, demonstrated skills and passion and expertise, will be instrumental as we continue to advance our behavioral health care services, confront racial disparities and work together to deliver promising new options for underserved patients.” 

About Nicole Christian-Brathwaite, MD 
Nicole Christian-Brathwaite, MD is a double board-certified adult and child and adolescent psychiatrist. Dr. Christian-Brathwaite received her medical degree from the University of Pittsburgh School of Medicine and completed her adult psychiatry residency and child and adolescent psychiatry fellowship at Massachusetts General Hospital/ Mclean Hospital, a Harvard Medical School affiliate.  She is the founder and CEO of Well Minds Psychiatry and Consulting Company, which provides psychiatric and therapeutic treatment as well as education, consultation and coaching on mental health and trauma, wellness and self-care, implicit bias and understanding mental illness in children of color.  Dr. Christian-Brathwaite has written numerous articles for scientific or medical publications and frequently speaks about the impact trauma, race and culture have on mental health. She also serves on the Board of Directors for the Post-Partum Depression Fund of Massachusetts and Families for Depression Awareness and is the Disparities Lead for the COVID-19 Action Coalition of Massachusetts. 

About Jamie Evans, MD, MPH  
Jamie L. Evans, MD, MPH, is double boarded in family medicine and psychiatry. Dr. Evans received her medical degree from the University of Pittsburgh, and she completed her residency at the University of Cincinnati Academic Medical Center. She also has a master’s in public health from the University of Michigan with a concentration in health behavior and health education. She was a research intern and fellow for the Centers for Disease Control and Prevention (CDC) and conducted research for the March of Dimes Birth Defects Foundation and the University at Albany, SUNY School of Public Health.  She also served as a health educator with the University of Michigan Health Service. Her professional interests include mental health and primary care integration; community mental health; addiction medicine and psychiatry; homeless outreach healthcare and correctional healthcare.   

About Marissa Stridiron, MD 
Marissa Stridiron, MD is a board-certified adult psychiatrist. After graduating with her medical degree from Albert Einstein College of Medicine, she went to Montefiore Medical Center where she was chief resident in her psychiatry residency program. Before joining InSight + Regroup, Dr. Stridiron worked in the inpatient setting and private practice. She has presented on various residency training topics, including fostering empathy in residents. She has also done research with Johns Hopkins Hospital on dietary counseling of obese children.   

About Array
Array Behavioral Care (formerly InSight + Regroup) is the leading and largest telepsychiatry service provider in the country with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care from hospital to home with its OnDemand Care, Scheduled Care and AtHome Care divisions. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community healthcare organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

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