Online Safety and Security

In order to ensure that your personal information and health data remains private, a consumer should always use a HIPAA-compliant telebehavioral health tool. This means the platform meets the standards for privacy and confidentiality set by the Health Insurance Portability and Accountability Act of 1996. Providers and healthcare organizations that offer care online have a duty to protect your medical records and keep your treatment history confidential. While there are many online platforms that let you talk to someone through a video connection, only a handful are HIPAA-compliant. Array AtHome is one of them.

Skype, FaceTime and Google Hangouts do not meet HIPAA’s standards for privacy and security. Steer clear of providers who want to use these platforms for clinical sessions. If you are using a HIPAA-compliant platform, telebehavioral health is completely safe and private. In fact, you’re probably already using similar secure technologies if you shop online or use online banking. The bottom line is that when your private information is stored and monitored through a secure system, your identity and information is protected.

So what does this mean to you? Our technology is equipped to ensure that your Protected Health Information (PHI) including your history, records and treatment are protected and secure. In other words, we do all the safeguarding in compliance with your privacy and federal regulations, and you just show up.

If you are in crisis, call 988 to talk with the National Suicide Prevention Lifeline, text HOME to 741741 to connect to a free crisis counselor, or go to your nearest emergency room.