Right Care, Right Time, Right Dose℠ – Array’s philosophy of care that shapes every patient encounter. Learn more about our approach →

2026 Clinical Outcomes Report

Access Is the Starting Point.
Outcomes Are the Goal.

A real-world analysis of 5,805 patients demonstrates that virtual outpatient behavioral health can deliver meaningful clinical improvement at scale.
A Trusted Partner in Virtual Mental Health Support for Your Patient

Patients analyzed

Average days to first visit

Net Promoter Score

%

Returned for follow-up care

The Problem

Access Alone Isn't Enough

Virtual behavioral health has expanded access to care. But access only matters if patients engage in treatment, stay in care, and improve.

That’s why Array measures success differently.

Not by visits delivered. Not by appointments scheduled.

The Outcomes

Patients Improved. Consistently.

Patients experienced clinically meaningful reductions in depression and anxiety symptoms
across Array’s virtual outpatient care model.

Depression (PHQ-9)

LabelDepression (PHQ-9)
Intake10.4
6 Month Follow-up6.2

Anxiety (GAD-7)

LabelAnxiety (GAD-7)
Intake10.1
6 Month Follow-up6

The Big Finding

The Patients Who Needed the Most Help Improved the Most

Conventional wisdom suggests virtual care works best for mild cases.

Our findings suggest otherwise.

Patients entering care with more severe symptoms experienced the largest improvements, demonstrating the value of matching care intensity to patient need.

SeriesIntake6 Month Follow-up
Higher-Acuity Depression—15.88.5—
Higher-Acuity Anxiety—15.17.9—

Three Connected Pillars
Built Around Outcomes, Not Visits

Measurement-Based Care

Routine PHQ-9 and GAD-7 tracking informs treatment decisions.

Care Pathways

Patients receive care aligned to symptom severity and clinical need.

Care Coordination

Ongoing support helps patients stay engaged and connected to care.

Together, these capabilities help deliver Right Care, Right Time, Right DoseSM.

How We Compare

Outcomes That Exceed National Benchmarks

Among patients with depression or dysthymia and elevated baseline PHQ-9 scores, Array’s outcomes exceeded published benchmarks from large integrated healthcare systems.

Remission Rate

Array

27%

Large Integrated Healthcare System

22%

Large Integrated Care Program

16%

Response Rate

Array

60%

Large Integrated Healthcare System

46%

Large Integrated Care Program

47%

Engagement Matters

Better Outcomes Start With Staying in Care

Research consistently shows that early engagement is one of the strongest predictors of meaningful improvement. Array’s model is intentionally designed to help patients stay connected to care during the period where the greatest gains often occur.

Begin Care100%
Return for Follow-Up81%
Complete Third Follow-Up60%

Virtual Outpatient Care, Proven at Scale

A growing body of evidence shows that virtual behavioral health can do more than expand access. It can deliver meaningful, measurable outcomes.