Fees, Insurance & Billing Information

In-Network Insurance

Array AtHome is in-network with several insurance plans, but your coverage is dependent on where you live and if your health insurance provides a mental health benefit and allows for telehealth. Before you begin receiving behavioral health care with Array, please contact your health insurance carrier to confirm coverage, benefit and co-pay or co-insurance responsibility.

Self-Pay Fees

If Array has clinicians available where you live but is NOT in-network with your insurance, you may choose the “Self-Pay” option. Array's Self-Pay fees are outlined in the table below:

Session TypeCPT CodeSelf-Pay Fee (per session)
Adult Psychiatrist
Initial Psychiatry Evaluation
90792$210.00
Psychiatry Follow Up - Medication Management (Adult)99213$115.00
Psychiatry Follow Up - Medication Management (Adult)99214$160.00
Psychiatry Follow Up - Medication Management (Adult)99215$225.00
Child/Adolescent Psychiatrist
Initial Psychiatry Evaluation90792$275.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99213$150.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99214$225.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99215$350.00
Nurse Practitioner
Initial Psychiatry Evaluation90792$175.00
Psychiatry Follow Up - Medication Management (Adult)99213$85.00
Psychiatry Follow Up - Medication Management (Adult)99214$125.00
Psychiatry Follow Up - Medication Management (Adult)99215$165.00
Therapist
Initial Psychotherapy Evaluation90791$115.00
Therapy Follow-Up90834$75.00
Therapy Follow-Up90837$107.50

Missed Appointments & Charges

If you know you will miss an appointment with your clinician, please make every effort to notify Array Care Navigation at least 24 hours in advance of your appointment and reschedule. You can contact Array Care Navigation via chat on arraybc.com/patients or call toll-free at 800.442.8938. Notifications with less than 24 hours’ notice are considered to be “Late Cancellations” and missed appointments without prior notification are considered to be “No Shows.”  Both No Shows and Late Cancellations may be charged your full session rate.

Credit Card Required On File

Because Array is a completely virtual behavioral health group practice, all patients covered by commercial insurance plans are required to provide a valid credit card upon registering to receive services. Array will charge patients’ credit card for co-pays, co-insurance, self-pay fees and missed appointment charges on or close to the date of service. All patient responsibility will reflect in the patient portal and will be charged to the patient’s card on file following the settling of claims with the patient’s insurance company (if applicable.)

Billing Questions

Array contracts with an outside vendor to manage its billing and insurance claim processing. Should you have questions regarding a bill you have received, your current patient responsibility amount, charges to your credit card or any other billing issue reflected in your Array Patient Portal, please contact Array's Billing Department:

Email – arraybilling@medisysinc.com

Phone – 855.702.4676

If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline at 1.800.273.8255. If your issue is an emergency, call 911 or go to your nearest emergency room.