In-Network Insurance

Array AtHome is in-network with several insurance plans, but your coverage is dependent on where you live and if your health insurance provides a mental health benefit and allows for telehealth. Before you begin receiving behavioral health care with Array, please contact your health insurance carrier to confirm coverage, benefit and co-pay or co-insurance responsibility.

Self-Pay Fees

If Array has clinicians available where you live but is NOT in-network with your insurance, you may choose the “Self-Pay” option. Array's Self-Pay fees are outlined in the table below:

Session TypeCPT CodeSelf-Pay Fee (per session)
Adult Psychiatrist
Initial Psychiatry Evaluation
90792$210.00
Psychiatry Follow Up - Medication Management (Adult)99213$115.00
Psychiatry Follow Up - Medication Management (Adult)99214$160.00
Psychiatry Follow Up - Medication Management (Adult)99215$225.00
Child/Adolescent Psychiatrist
Initial Psychiatry Evaluation90792$275.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99213$150.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99214$225.00
Psychiatry Follow Up - Medication Management (Child/Adolescent)99215$350.00
Nurse Practitioner
Initial Psychiatry Evaluation90792$175.00
Psychiatry Follow Up - Medication Management (Adult)99213$85.00
Psychiatry Follow Up - Medication Management (Adult)99214$125.00
Psychiatry Follow Up - Medication Management (Adult)99215$165.00
Therapist
Initial Psychotherapy Evaluation90791$115.00
Therapy Follow-Up90834$75.00
Therapy Follow-Up90837$107.50

Missed Appointments & Charges

If you know you will miss an appointment with your clinician, please make every effort to notify Array Care Navigation at least 72 hours in advance of your appointment and reschedule. You can contact Array Care Navigation via chat on arraybc.com/patients or call toll-free at 800.442.8938. Notifications with less than 72 hours’ notice are considered to be “Late Cancellations” and missed appointments without prior notification are considered to be “No Shows.”  Both No Shows and Late Cancellations may be charged your full session rate.

Credit Card Required On File

Because Array is a completely virtual behavioral health group practice, all patients covered by commercial insurance plans are required to provide a valid credit card upon registering to receive services. Having health insurance is not a guarantee of payment or coverage for services. As a result, your supplied credit card will be charged ONLY under the following circumstances:

Array AtHome reserves the right to charge the credit card listed below for all current patient balances, including non-covered services, non-par providers, co-pays, co-insurances, and deductibles (following insurance payments), and any outstanding balances as a result of loss or changes in benefits. A receipt will be kept under payment history under session payment in your Array AtHome profile. If allowed by your insurance carrier, this notice serves as your consent to being charged for all current patient balances on your account.

If you, as the patient, miss a scheduled appointment ("No-Show") without 72-hour notice to cancel or reschedule, Array AtHome reserves the right to charge the credit card listed a no-show fee equal to or less than the cost of the missed appointment. A receipt will be kept in your payment history under session payment in your Array AtHome profile. This notice serves as your consent to being charged for any and all no-shows.

Additionally, as it relates to federal/state issued health plans (e.g. Medicare and/or Medicaid), if it is determined that Array is not in-network with that health plan and therefore cannot bill Medicaid or Medicare for those services, the patient will be billed as a self-pay (out of pocket) patient in accordance to Array’s Self-Pay Rates and payment terms.

Billing Questions

Array contracts with an outside vendor to manage its billing and insurance claim processing. Should you have questions regarding a bill you have received, your current patient responsibility amount, charges to your credit card or any other billing issue reflected in your Array Patient Portal, please contact Array's Billing Department:

Email – athomebilling@arraybc.com

Phone – 1.800.442.8938

If you are in crisis, call 988 to talk with the National Suicide Prevention Lifeline, text HOME to 741741 to connect to a free crisis counselor, or go to your nearest emergency room.