US - Remote
Array is looking for an experienced, empathic manager to hire, train, coach, and lead remote call center representatives as they provide support hospital team members and clinicians of Array’s OnDemand virtual behavioral healthcare practice. The Manager of Access Center is responsible for the day-to-day operations of this vital team that functions much like a virtual call center. The Manager should be knowledgeable on the team’s operational tasks and will be responsible for overseeing and enhancing workflows, making data-driven decisions, providing coaching to team members, and working with stakeholders across the organization to ensure partner and patient satisfaction ensuring access to quality behavioral care. The Access Center Manager is responsible for the 100% virtual operational aspects of the Access Center and implementing several Access Center initiatives.
At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.