Array is seeking an Access Representative to work with the OnDemand team. This fast-paced position is an excellent opportunity for an organized, customer-service driven individual who enjoys problem solving. This position is largely responsible for ensuring timely access to behavioral health appointments, capturing accurate consents, and required paperwork, and facilitating any ongoing patient needs or requests. The role reports directly to the Sr. Manager, Access Center Operations.
Handle a high volume of calls from patients requesting assistance with accessing behavioral health services.
Provide best in class experience for patients in scheduling and receiving care.
Document and manage all information within the required platforms.
Communicate with patients via phone, text, email, and video.
Conduct video and phone test calls and do basic technology trouble shooting with organizations, providers and patients as needed.
Bachelor’s degree or commensurate professional experience
Bi-lingual Spanish ideal
One to 2 years of recent customer service experience
One to 2 years previous call center experience
Excellent time management and organization skills
Excellent verbal and written communication skills
Strong computer skills
Familiarity with systems such as Adobe, Outlook, and other Microsoft products
Familiarity with contact center systems or customer relationship databases
Knowledge of medical and/or psychiatric terminology preferred
Ability to multitask
Position available immediately
Headquartered in Mt Laurel, NJ with remote options available