Array Behavioral Care is seeking a Care Navigator. The Care Navigator is largely responsible for assisting patients with technical support and navigation through the registration and clinician selection process.
Job Responsibilities
Evaluate and identify patient needs and assist patients with the selection of appropriate clinicians and services that best promotes quality and efficiency
Assist patients with navigating the website, registering for services and processing payment information
Collect clinical information and screen patients for appropriateness for AtHome Care services
Check patient insurance benefits and explain financial responsibility to patient
Follow up with patients who contact us via phone or website to answer questions and direct to appropriate care
Assist in maintenance of clinician calendars and caseloads as well as practice-to-clinician outreach
Job Requirements
Bachelor’s degree preferred
A minimum of two years healthcare experience
Spanish speaking proficiency a plus
One to two years of direct mental healthcare experience
Knowledge of healthcare industry and services
Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
Knowledgeable about the availability of resources and process to access needed healthcare resources
If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline at 1.800.273.8255. If your issue is an emergency, call 911 or go to your nearest emergency room.