Clinician Success Manager

Position Overview

The Clinician Success Manager will focus on onboarding, training, supporting, managing, and serving as primary point of contact for clinicians (psychiatrists, psychiatric nurse practitioners, and therapists located across the U.S). This work is critical to enabling our clinicians to effectively deliver essential mental health care via telehealth to a broad network of health entity partners.

Job Responsibilities

• Welcome, onboard and train new clinicians joining Array Behavioral Care
• Maintain positive day-to-day relationship with clinicians as their primary point of contact
• Deliver on a cadence of clinician engagement and communication to increase Clinician retention
• Foster a supportive and positive professional community between Array clinicians
• Prioritize and resolve clinician issues as they arise in coordination with other Array team members
• Facilitate process of pairing clinicians with staffing assignments at Array’s health entity partners
• Ensure timely completion of Clinician Success tasks and administrative tasks, and support other departments such as credentialing & technology teams that require clinician input and timely response
• Ensure clinician schedule is maintained accurately to reflect time-off, holidays and schedule changes
• Assist in biweekly clinician payroll process to ensure accurate and timely payment of clinicians
• Devise and support a variety of activities and initiatives designed to foster clinician engagement and satisfaction
• Improve Array’s Clinician Success’ systems and processes

Job Requirements

• Bachelor’s degree required; relevant graduate degree in behavioral health or healthcare preferred
• 2+ years of Clinician Success/Provider Relations experience or very similar role in a demanding healthcare environment, specifically interacting with and supporting physicians
• Ability to manage relationships and complex conversations independently and confidently with clinicians of all levels of experience and seniority, such as understanding and negotiating around areas of dissatisfaction or concern, over the phone, in person, and via video conference
• Approachable yet assertive style when it comes to problem-solving and collaboration around complex challenges
• Ability to consider multiple aspects of clinician and health entity partner satisfaction, as well as business objectives, in making decisions
• Excellent organization, time management, and multitasking skills. High performance with respect to accurate, timely task execution; strong attention to detail
• Ability to adapt and learn quickly in a fast-paced environment that places high value on continuous improvement
• A strong interest in impacting the future of behavioral health in the U.S.
• Exceptional computer skills with ability to pick up new applications quickly

Logistics

• Position is Remote, based in EST or CST strongly preferred
• Full-time employment

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment.  We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

EOE M/V/F/D