Partner Success Manager

Position Overview

Array’s OnDemand service model is designed for providing services to generally acute health care settings like hospitals and crisis walk in centers.  Our clinicians are connected within specific timeframes to deliver assessment services for patients at the partner locations.  The Partner Success Manager is primarily responsible for supporting a set of OnDemand partners in day to day operations, account management for engagement and growth, and developing multilayered partner relationships for our OnDemand Care service line.

Job Responsibilities

• Ownership and management of ongoing relationships with hospital and health system partners
  • Continually seek opportunities to improve services and grow relationships at all levels within the health systems with which we are partnered.
  • Analyze and present data to enhance partner understanding of the service delivery model
  • Arrange and lead scheduled and ad hoc meetings. Manage frequent virtual, phone and email support to partners regarding current needs, issue resolution, and explore volume trends.
  • Develop and continuously review hospital workflows to make them as efficient as possible for our clinicians and our partners.
  • Day to day clinical review and escalation of encounters as indicated by the partner or Array.
  • Assist with implementation and training processes with all partners, new and existing.
  • Share and present utilization and quality data regularly with consultative approach and solutions orientation.
• Preserve and grow existing and new relationships within partner contacts.
• Participate in creation of operational solutions to address growth, challenges, and partner requests in a way that allows consistency and supports scalability for the organization
• Contract management, including expansion, renewal and adjustment, as well as collaboration with other Array departments (Finance, Sales, Operations) to support partner account needs including collections.

Job Requirements

• Bachelor’s degree required; Master’s degree in health sciences, healthcare administration, or related field preferred,
• 2-5 years of relevant experience
  • Hospital/ Behavioral Health experience required
  • Reporting experience- MS Excel tool use and routine data analysis and discussion required
  • Project management skills and adherence to timelines, identifying and resolving barriers.
• Exceptional written and verbal communication skills, including building rapport, experience with public speaking and delivery of group trainings
• Superb organizational, time management and problem-solving skills
• Quick thinker and decision maker
• Professional demeanor

Logistics

• Position available immediately
• Remote position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

EOE M/V/F/D