Senior Manager, Practice Management

Position Overview

Array is looking for an experienced, behavioral healthcare practice administrator responsible for overseeing all aspects of the administrative and business operations for our rapidly growing outpatient virtual psychiatry and therapy practice on a national level. Duties include overseeing daily operations, hiring employees, ensuring compliance with regulations, and supporting the budget of the practice to boost practice efficiency and optimize revenue. Performs many leadership, organizational operations, and decision-making tasks to maintain and grow the medical practice.

Job Responsibilities

• Oversee daily operations to ensure patients are well served
• Develop and modify workflows to maximize financial outcomes, clinical outcomes, and patient satisfaction in a clinician-centric practice
• Supervise and grow an internal practice management team that supports our clinicians, patients, and partners
• Work with a variety of patient care clinicians including Psychiatrists, Nurse Practitioners, Therapists, Counselors, and Care Managers
• Manage a patient-facing team that addresses questions, concerns, grievances, documentation, and record requests
• Manage a payor and provider facing team that addresses prior authorizations, medication refills, referrals, and other care or case management functions
• Develop and effectively utilize reports and dashboards that address efficient practice operations
• Real-time monitoring and support of scheduling to optimize efficiency of the practice
• Analyze information, make sound decisions, produce reports, manage to KPIs
• Develop strategies for making business practices more efficient, improving the patient’s experience, and increasing profitability
• Establish and implement effective, efficient workplace procedures and policies
• Ensure best practices are up to industry standards and government regulations
• Collaborate with quality and clinical leadership teams to support and manage clinicians
• Collaborate with account management teams to deliver excellent service to our payers, partners, and their individual members, consistent with contractual expectations
• Collaborate with revenue cycle management to ensure delivery of reimbursable sessions
• Collaborate with sales, recruitment, medical affairs, onboarding, and other departments to plan and effectuate rapid growth
• Leads and participates in various meetings and steering committees, including stage gate
• Other duties as required

Job Requirements

• Bachelor’s degree required, preferably healthcare related; Master’s preferred
• 8+ years of direct practice management experience within a practice supervising other practice managers with more than $10mm in annual revenue, operating across multiple locations
• 8+ years of direct management experience
• Telehealth experience strongly preferred
• Behavioral Health experience strongly preferred
• Strong interpersonal and communication skills to effectively communicate with psychiatrists, and other clinicians, and other administrative and operations team members
• Excellent analytical and problem-solving skills
• High computer literacy with relevant health care and administrate software
• Financial and accounting and RCM skills
• In depth knowledge of health care practices and standards

Logistics

• Remote position – EST or CST schedule
• Full-time employment
• Reports to Operations Leadership

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment.  WE are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE M/V/F/D