For purposes of this document, PII means personally identifiable information of a User and may include a User’s first and last name, address, telephone number, email address, social security number, date of birth, credit card number, billing address, expiration date, and security code, and any other bank account or financial information provided by a User to Array AtHome.
For purposes of this document, PHI means medical and mental health information, history and records that You, your Provider, the Organization or Facilitator provides to us.
For purposes of this document, PFI means personal financial information as defined by the Fair Credit Reporting Act (FCRA) and the Gramm-Leach-Bliley Act (GLBA).
Children’s Online Privacy Protection Act
Array AtHome complies with the Children’s Online Privacy Protection Act of 1998 (“COPPA”).
COPPA requires that service providers never knowingly request, collect, store or use personally identifiable information from anyone under the age of 13 without first obtaining verifiable parental consent. In accordance with COPPA, before a User under the age of 13 commences use of the Array AtHome Service or otherwise provides Array AtHome with such User’s PII or PHI, we require permission from such User’s parent or legal guardian (a “Parent”) to do so, as set forth below.
Verifiable Parental Consent
Alternatively, a Parent may call the toll free number below to schedule a videoconferencing appointment with a trained Array AtHome representative to offer verifiable parental consent.
Array AtHome Contact Information
Please send all requests for Parental Consent to: firstname.lastname@example.org
Parental, Guardian, or Authorized Representative Review and Access
A Parent or Authorized Representative may review the PII Array AtHome collects from that Parent, Guardian, or Authorized User on behalf of the minor User and, upon request, may require Array AtHome to delete such PII from Array AtHome’s and its affiliates records and servers or otherwise correct such PII. A Parent, Guardian, or Authorized Representative may also contact Array AtHome to request that Array Athome and its affiliates cease further collection or use of such minor User’s PII. To do so, please contact Array Athome by mailing a request using the contact information provided below.
Retention of Information
Array AtHome and its affiliates will only retain a minor User’s PII for as long as is necessary to allow the minor User to use the Service or to otherwise comply with state, local and federal law. Array AtHome will use commercially reasonable efforts to delete a minor User’s PII as promptly as possible after a minor User has ceased use of the Service or upon request by a minor User’s Parent, Guardian, or Authorized Representative.
What PII, PFI and PHI does Array AtHome collect?
Array AtHome may collect the following PII, PFI or PHI in connection with the Website or the provision of the Service:
When does Array AtHome collect PII or PHI?
Except as otherwise provided herein, Array AtHome or its affiliates only collect PII or PHI that you provide voluntarily through the Website, the Service or to an employee, representative or agent of Array AtHome or its affiliates. Some examples of times when Array AtHome or its affiliates collect PII or PHI include when you:
How does Array AtHome use your PII, PFI and PHI?
Array AtHome uses your PII, PFI and PHI for the following purposes:
In addition, Array AtHome may hire other companies to perform services on its behalf such as operating certain aspects of the Website or the Service or sending you email. These other companies may be supplied with or have access to your PII, PFI or PHI for the sole purpose of providing these services on behalf of Array AtHome. We require these companies to protect and safeguard your PII, PFI and PHI to the same extent as we do.
How does Array AtHome disclose your PII?
Though we will make commercially reasonable efforts to preserve User privacy and to protect PII, we may need to disclose PII when required by law or if we have a good-faith belief that the action is necessary to comply with a pending judicial proceeding, a court order or legal process served on Array AtHome or to protect Array AtHome rights or the rights of others, to fight fraud, identity theft, to ensure the integrity and operation of Array AtHome’s business and systems, or to protect the rights, property or safety of Array AtHome, its employees or others.
How does Array AtHome disclose your PHI?
Because we are a Covered Entity, we are required to comply with many of the privacy and security requirements of the Health Insurance Portability and Accountability Act of 1996, as amended, (“HIPAA”). We protect your PHI as required by HIPAA and will only disclose PHI in one of the following situations:
How We Share Your Information
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of PII, PFI and PHI, we have put in place or made our best efforts to ensure the existence of reasonable, industry-standard physical, electronic, and administrative procedures to safeguard and secure the PHI, PFI and PII we collect and store online and to protect the loss, misuse, and alteration of the PHI, PFI and PII under our control. We comply with the HIPAA security and privacy requirements with respect to safeguarding and securing your PHI and have implemented such safeguards as data encryption, and encrypted authentication. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your PII, PFI and PHI, we cannot ensure or warrant the security of any information you transmit to us, if your website access credentials have been compromised due to no fault of Array AtHome or its associated providers. If Array AtHome provides you with a user name and password to access the Website, we disclaim any responsibility for a breach of privacy as a result of your knowing, willing, negligent, or inadvertent disclosure of your user name and password to anyone other than a Facilitator using Array AtHome on your behalf.
Other Websites and Links
On Array AtHome Website, through the Service or in correspondence sent to you byArray AtHome, Array AtHome may include links to other websites that it thinks will be of interest to you or that are operated by our business partners, affiliates, advertisers, and others. These third parties have separate data collection and privacy practices independent from Array AtHome cannot be responsible for their policies or activities. Please contact those third parties directly if you have questions about their privacy policies.
Cookies, Web Beacons, Clear Gifs, and IP Addresses
Additionally, we may use IP address information to count and track aggregate visits to the Website or the Service, to help diagnose problems with our servers, and to administer the Website or the Service. Array AtHome does not link IP addresses to anything identifying a specific person, so while a particular user’s session can be tracked, the user remains completely anonymous.
Merger or Sale
If Array AtHome is sold or merged with another company, your PII, PFI and PHI may be included as part of the sale. Unless you are notified otherwise, such other company will maintain your PII, PFI and PHI in the same manner as set forth herein.
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of Array AtHome who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the contact information below.
*may be used for parental inquiries