Market Survey Report
The Behavioral Health Reality Gap
2026 Report
What if behavioral health's biggest challenge isn't capacity?
Based on a survey of more than 500 hospital and health system leaders and clinicians, Array’s Behavioral Health Reality Gap: 2026 Report reveals a striking disconnect between how health systems view their behavioral health capacity and what clinicians experience on the front lines.
While health systems report having the resources to meet demand, patients continue to face delays, fragmented care pathways, and barriers to accessing the right level of care.
The findings suggest the challenge is no longer simply capacity. It is a fragmented system in which care, information, and follow-through do not reliably connect across settings.
Inside the Market Survey Report
- Why patients still struggle to access the right level of behavioral health care—even when capacity exists
- How fragmented care transitions drive delays, avoidable utilization, and poor outcomes
- Why emergency departments have become the default behavioral health safety net
- Where health system perceptions diverge from frontline clinical realities
- What health systems can do to improve continuity, coordination, and access across the care continuum
- Where virtual care and AI can have the greatest impact when embedded into clinical workflows
Explore how fragmentation, disconnected workflows, and care transition gaps affect patients, clinicians, and health system performance—and what health systems should prioritize to better connect care, information, technology, and teams across settings.