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It’s an unfortunate reality, but many hospitals are overwhelmed by the number of patients seeking help for behavioral health issues.

There are not enough psychiatric professionals to meet the growing demand for mental health services. Behavioral health patients often have to wait hours in the emergency department for evaluation or disposition. This leads to overcrowding, which is not only costly for hospitals, but also compromises quality of care and the quality of the overall patient experience.

With Array’s on-demand telepsychiatry services, the onsite care team at your hospital can connect seamlessly with our remote psychiatric professionals who can evaluate patients via video and determine appropriate disposition. This improves bed availability and care for everyone.

Our telepsychiatry clinicians can also initiate treatment from the hospital with a bridge back to a community resource. They also help hospitals and their staff conduct remote psychiatric consultation liaison services and can be used as a peer-to-peer consult resource to support strained and overextended in-person staff in the ED, on the med floors, and within psychiatric inpatient units.

Services Across a Health System

Telepsychiatry with Array Significantly Shortens Hospital ED Wait Times for Behavioral Health Patients

Hear the story of a mother in New Jersey whose teenage son struggles with suicidal tendencies. She recently spoke about the contrast between seeking in-person care three years ago and her recent experience with telepsychiatry. The first time, she and her son waited for more than 18 hours in a crowded ED for her son to be seen by a social worker, not a psychiatrist — a common occurrence as hospitals shoulder the burden of the nationwide mental health crisis amid a shortage of behavioral care professionals.

Three years later, amid COVID and with the help of telehealth, their experience was very different. This time, the hospital had implemented a telepsychiatry program that allowed her son to be seen in just a matter of hours by a psychiatrist who evaluated him and sent him home with a concrete treatment plan and next steps. With telepsychiatry, the wait for timely, quality behavioral healthcare is over.

There When Your Teams Need Us—24/7

Through proven telepsychiatry services, teams in every department have timely access to psychiatrists, psych NPs and other behavioral health specialists who evaluate patients, provide consults, prescribe medication, and offer guidance when time is of the essence.

  • Lower Inappropriate Admissions
  • Improve ED Throughput
  • Reduce Lengths of Stay
  • Decrease 1:1 Evaluations
  • Reduce Risk and Liability
  • Increase Regulatory Compliance
  • Improve Employee Engagement and Retention
  • Improve Patient Experience and Satisfaction

How it Works: ED Telepsychiatry

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The need for quality behavioral health services isn’t just growing—it’s exploding.

As the organization your community turns to for help, your clinicians, staff and resources are being or will be stretched to a breaking point. Sometimes, you need someone else to help carry the load. Enter, Array.

An Array telebehavioral program modernizes your typical approach to behavioral health in a way that minimizes disruption and builds on the familiar workflow your team knows and the familiar experiences your patients trust.

Forget the burdens of recruiting and onboarding scarcely available clinicians by accessing behavioral health capacity to enhance the bandwidth of your staff. Grow and innovate all or part of your program and services without sacrificing the ability to deliver care as an onsite specialist would.

Leaning on experience from hundreds of programs and thousands of patient sessions held in mental health centers and CMHCs, Array aligns skilled telebehavioral health clinicians to the needs of your organization and patients. With expanded bandwidth across individual team members and the organization as a whole, you’ll increase access to quality behavioral care while minimizing costs and time dedicated to the recruitment, onboarding and licensing.

Array clinicians will be dedicated to you, matched to your specific priorities and learn your leadership, staff and workflows for optimal collaboration and unified patient care.

An In-Office Process

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Patients are increasingly turning to their primary care and local health centers for mental health care.

Whether your practice is looking to deliver direct patient care, support the primary care team through consultation, or have a behavioral health referral destination, Array can partner with you to form a program unique to the services you currently offer and want to build on.

Scheduled Care

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Provide assessments, medication management, and consults directly from your practice by integrating a dedicated Array matched psychiatric prescriber or therapist at pre-scheduled blocks of time.

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Collaborative Care

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Streamline costs, activate new reimbursement streams and enable your PCPs to treat patients holistically with the support of an Array consulting psychiatrist and/or case manager via telebehavioral collaborative care.

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Array AtHome

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The direct-to-consumer model provides your patients with access to a major network of licensed behavioral health therapists and clinicians to provide services directly into patients homes via telehealth.

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As the US faces a shortage of mental health experts, accessing an even more specialized and limited subset of clinicians with correctional experience seems daunting, if not impossible.

Whether its geographic barriers caused by their remote location or the apprehension of clinicians to care for offender populations, a correctional telepsychiatry program will help facilities bypass the challenges of finding behavioral health clinicians who are qualified, willing and able to work in these settings. Array’s clinical, operational and technical experience in correctional mental health will ensure your facility delivers the required levels of care while minimizing transportation and personnel costs associated with offsite services.

With Array OnDemand Care, correctional facilities can have 24-hour coverage and access to psychiatric treatment within an hour on average. This allows your facility to be prepared for psychiatric crises and to address issues onsite, where inmates receive rapid care in a secure and familiar environment.

Array Scheduled Care ensures individuals who are at risk of future escalation and psychiatric emergencies receive routine psychiatric care. By enabling regular medication management, telepsychiatry can ultimately reduce the number of inmates on medication while cutting the amount spent on pharmaceuticals for those who truly need it.

The Cost Benefits of Telepsychiatry in Correctional Facilities

Mental health disorders—including increasing numbers of suicide attempts— are common in correctional settings and the cost for treatment can be significant. By using telepsychiatry, transportation and supervision costs are reduced by providing timely psychiatric care and evaluation onsite. With an average of $2,600 spent for transportation and officer overtime, as well as the cost of a hospital stay, telepsychiatry can result in significant cost savings for your facility.

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Grow your network of behavioral health clinicians and expand options for your members using telebehavioral health services.

By providing access to telebehavioral health, you increase your ability to reach underserved members, while also meeting the needs of members who want on-demand access to quality care. These services not only improve member retention and loyalty but also save money.

Why Consider Telebehavioral Health?

There are a variety of reasons payers decide to include telebehavioral health as an option for their members. They realize it:

  • Costs less than in-person visits
  • Increases appropriate treatment and adherence to treatment plans
  • Reduces expensive emergency department visits and hospitalizations
  • Helps them provide comprehensive, whole-person care options to members


Why Consider Array as Your Telebehavioral Health Service Provider?

You have many options when it comes to choosing your telebehavioral health service provider. So, what makes Array the right choice? Let’s start with these:

Are Consumers Happy with Array Telebehavioral Services? Absolutely.

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Show Your Employees Their Mental Health Matters to You

Create a Healthier and Happier Workplace with Array AtHome

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As behavioral health needs spike, employers are increasing support through telehealth

For many employees, having a strong sense of purpose at work can be key to their mental and emotional health. When employees struggle with their physical and emotional health, their ability to focus and function at work declines. As a result, employees are more likely to be disengaged, miss deadlines, and use more sick days. Making employees aware of resources and programs about depression, anxiety, relationship issues, stress, and other disorders is an opportunity for employers to more proactively support their employees and create a behavioral health-friendly work culture.

Whether it’s through employee assistance programs (EAPs) or part of general employee benefits, online behavioral care can improve your employees’ quality of life leading to:

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Boosts in productivity

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Reduced absenteeism

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Improved employee emotional wellbeing

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More positive work culture

Why Array AtHome for Your Employees?

Affordability and accessibility are among top barriers for people seeking behavioral health care. By partnering with Array, you can provide your employees convenient remote access to the mental and emotional support they need—and they can access it from anywhere, without taking off work time to get to appointments.

High Availability

With Array AtHome, your employees can start with a guided telehealth session in just 2-10 days and be matched with a clinician that fits their needs.

National Coverage

Through our vast payer network, Array AtHome is a covered benefit for more than 87 million Americans and counting.

Skilled Clinicians

Array has the largest and most-trusted virtual team of licensed psychiatrists in the country, along with other clinical therapists.

Diverse Backgrounds

We tailor our services to meet our patients’ social, cultural, and linguistic needs. Many of our clinicians are fluent in multiple languages, including Spanish, French, Russian, Dutch, Hindi, Farsi and Portuguese.

Any need,
any time

Our clinicians offer psychiatric assessments, talk therapy, and medication management for a variety of mental health issues.

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Trauma, racial trauma

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Substance use disorder

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Relationship counseling

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Family or parenting issues

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Grief and loss

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Life transitions

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Child psychiatry

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Perinatal mental health

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Post-partum mental health

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Men's health

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What Do Employees Say about Array Telebehavioral Services?

“I was happily surprised by how well the therapy session stacked up, as compared to an in-person appointment. It’s a great option for me. It's very hard to get in to see a therapist in an office in any timely manner, waitlists are very long in Philadelphia, and even harder to see a psychiatrist. Great service addressing these shortfalls in the mental health system.”

"Inpathy has the most amazing support. I am confident that if I have any concerns, I have a whole supportive team behind me."

"I very much love my therapist and the convenience of online therapy."

“My care provider is EXCEPTIONAL! I'm very pleased with my sessions with her. I'm gaining good understanding, feel listened to, and am rapidly learning due to her expertise. I leave each session feeling well cared for. ”

"The staff and doctors are amazing and their willingness to help is unparalleled. In a time where I felt as if I was falling apart Inpathy helped me pick back up the pieces.”

“Very efficient and knowledgeable staff and clinicians.”

"My therapist has helped me so much. She is very professional and open minded. I look so forward to our sessions!"

"I just want to share that I had a very pleasant experience chatting with a care navigator using the chat widget on the homepage. She was responsive, friendly and helpful! I seriously doubted whether the feature would work, but the process was very easy!"

What Are Your Next Steps?

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See if You're Covered

Check out our coverage map to see if Array’s services are accepted by your health insurance in your state.

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Let Us Help You

Already know Array AtHome is a covered benefit for your team? Let’s find time to connect and discuss how we can help you educate your employees and empower them to take action.

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Tribal communities have unique behavioral health issues and concerns that require unique approaches.

Array provides increased access to care and improved behavioral health outcomes to your community by harmonizing culturally sensitive behavioral health clinicians into tribal health and wellness centers through telehealth.

Tribal communities we serve include:

  • Cow Creek Band of Umpqua Tribe of Indians
  • Flandreau Santee Sioux Tribe
  • Forest County Potawatomi
  • New Town School District
  • Oneida Indian Nation
  • Rocky Boy Indian Reservation
  • Yakutat Tlingit Tribe

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Regardless of setting, we can work with you to develop a customized solution that fits your specific needs.

We provide telebehavioral services to many additional types of organizations, including (but not limited to) the following:
  • Skilled Nursing Facilities
  • Schools & Universities
  • Substance Use Clinics
  • Mobile Crisis
  • ACT Teams
  • Police Forces
  • Digital Health Apps

Want to Talk?

If you are in crisis, call 988 to talk with the National Suicide Prevention Lifeline, text HOME to 741741 to connect to a free crisis counselor, or go to your nearest emergency room.