It’s an unfortunate reality, but many hospitals are overwhelmed by the number of patients seeking help for behavioral health issues.

There are not enough psychiatric professionals to meet the growing demand for mental health services. Behavioral health patients often have to wait hours in the emergency department for evaluation or disposition. This leads to overcrowding, which is not only costly for hospitals, but also compromises quality of care and the quality of the overall patient experience.

With Array’s on-demand telepsychiatry services, the onsite care team at your hospital can connect seamlessly with our remote psychiatric professionals who can evaluate patients via video and determine appropriate disposition. This improves bed availability and care for everyone.

Our telepsychiatry clinicians can also initiate treatment from the hospital with a bridge back to a community resource. They also help hospitals and their staff conduct remote psychiatric consultation liaison services and can be used as a peer-to-peer consult resource to support strained and overextended in-person staff in the ED, on the med floors, and within psychiatric inpatient units.

Services Across a Health System

Telepsychiatry with Array Significantly Shortens Hospital ED Wait Times for Behavioral Health Patients

Hear the story of a mother in New Jersey whose teenage son struggles with suicidal tendencies. She recently spoke about the contrast between seeking in-person care three years ago and her recent experience with telepsychiatry. The first time, she and her son waited for more than 18 hours in a crowded ED for her son to be seen by a social worker, not a psychiatrist — a common occurrence as hospitals shoulder the burden of the nationwide mental health crisis amid a shortage of behavioral care professionals.

Three years later, amid COVID and with the help of telehealth, their experience was very different. This time, the hospital had implemented a telepsychiatry program that allowed her son to be seen in just a matter of hours by a psychiatrist who evaluated him and sent him home with a concrete treatment plan and next steps. With telepsychiatry, the wait for timely, quality behavioral healthcare is over.

There When Your Teams Need Us—24/7

Through proven telepsychiatry services, teams in every department have timely access to psychiatrists, psych NPs and other behavioral health specialists who evaluate patients, provide consults, prescribe medication, and offer guidance when time is of the essence.

  • Lower Inappropriate Admissions
  • Improve ED Throughput
  • Reduce Lengths of Stay
  • Decrease 1:1 Evaluations
  • Reduce Risk and Liability
  • Increase Regulatory Compliance
  • Improve Employee Engagement and Retention
  • Improve Patient Experience and Satisfaction

How it Works: ED Telepsychiatry

Want to Talk?

If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline at 1.800.273.8255. If your issue is an emergency, call 911 or go to your nearest emergency room.