Expert Mental Health Care
Welcome, Aetna Team!
Why Array
The Right Care for Your Members
At Array Behavioral Care, we know everyone’s mental health journey is unique. That’s why we provide the care that fits your members best – whether through therapy, starting or managing medications, or extra support when they need it most. With personalized care paths, we ensure they receive the right care at the right time, with the right level of support. Whether they need frequent sessions during a challenging time or occasional check-ins, we adjust their care to match their needs and goals every step of the way.
If the member is under 18, parental consent is required. To schedule an appointment on behalf of a dependent, call us at 800.442.8938. In cases of shared custody, both parents’ consent is necessary. For further assistance, contact our Care Navigation team at [email protected] or dial 800.442.8938.
*for Aetna internal use only*
How it works
1Find the Right Clinician for Your Members
Use our provider finder to explore clinicians licensed in their state who accept their insurance. They can search by specialty and expertise to find the one that feels right for them.
2Schedule Their First Appointment
Once they have found a clinician, book their first appointment at a time that works for them. We offer appointments 7 days a week, including evenings and weekends, so care fits into their schedule.
3Start with a Comprehensive Intake and Assessment
During their first session, their clinician will take time to understand their symptoms, history, and goals. From there, we’ll work with them to develop a care plan tailored to their unique needs, using one of our specialized care paths to ensure they receive the right care, at the right time, with the right level of support.
4Ongoing Support and Care Adjustments
Their care shouldn’t stay the same, because their needs change over time – and so will we. Whether that means adjusting how often they meet with their clinician, adding therapy to their care plan, or incorporating medication, we’ll make sure they always have the right support to help them reach their goals.
We’re here to support your members. If they have any questions or need help booking their first appointment, please contact our Care Navigation Team at 800.442.8938
What Your Members Can Expect
Why Choose Array Behavioral Care
We know there are many options for mental health care and finding the right provider is important.
At Array, we offer high-quality mental health support tailored to your patients’ unique needs. Trust our
experienced professionals to provide therapy and psychiatric care with compassion and expertise.
Personalized Care Paths for Their Needs
At Array, we tailor their care to meet their specific needs. Our custom care paths ensure they receive the right care, at the right time, with the right level of support – no matter where they are on their mental health journey.
Ongoing Guidance and Support
Our Care Navigation and Coordination Team is here to guide them throughout their journey. Whether they need help finding the right clinician, booking appointments, or staying on track with their care, we make sure they have the resources and support they need to reach their goals.
Convenient Appointments on Their Schedule
We know life is busy, so we offer appointments 7 days a week, including evenings and weekends. Your patients can connect with their clinician from the comfort of home at a time that works for them.
Experienced and Compassionate Clinicians
Our licensed clinicians are experts in a wide range of specialties, committed to delivering high-quality care with empathy and understanding. Whether they need therapy or help starting or managing medications, our team is here to provide the right care to help them feel their best.
Secure and Confidential Care
Your members’ privacy matters to us. From their sessions to their health records and payment information, everything is protected and kept confidential through our secure platform, giving them peace of mind while receiving the care they need.
Accessible and Inclusive Services
At Array, we believe care should be accessible to everyone. We offer services in multiple languages and strive to provide culturally competent care, so they feel understood and supported.
Common Conditions
What We Treat
Our diverse and experienced team of clinicians provides compassionate care tailored to your members. We treat a wide range of mental health conditions, including:
- Anxiety
- Depression
- Trauma and PTSD
- Grief and loss
- Gender identity issues
- Mood disorders
- Personality disorders
- Psychotic disorders
- Relationship issues
- Sleep disturbances
- And more!
Types of Care
Understanding Their
Care Options
We offer two primary types of mental health care – therapy and psychiatry. Therapy provides emotional support, helps your members develop coping skills, and focuses on personal growth, while psychiatry involves diagnosing mental health conditions and prescribing medication when needed. In many cases, a combination of therapy and medication offers the best outcomes. If they’re unsure which option is right for them, don’t worry – our clinicians will guide them to the care that fits their needs.
Learn more about the difference between therapy and psychiatry, the roles of therapists and psychiatrists, and how to choose the right care option for them.
Insurance And Coverage
We've Got Them Covered
Array Behavioral Care offers services across all 50 states and Washington, D.C., and we are in-network with most major health plans. We also offer self-pay options for those who prefer to pay out-of-pocket. If they have questions about coverage or payment, our team is here to help guide them through the process.
Insurance Coverage
Check if we’re in-network with their health plan and explore coverage by state.
Billing and Fees
Find details on self-pay rates and costs for different appointment types.
View Billing and Fees
Billing Policies
Learn about our policies for no-shows, late cancellations, and more.
View Billing Policies
What Our Patients Say
Highly Rated by Patients, Trusted for Care
Our patients consistently share positive feedback about their experience with Array. In fact, most say they would recommend our services to others – a reflection of the high-quality care, compassion, and support they receive throughout their journey with us.