Investment round led by CVS Health provides leading virtual behavioral health provider support to meet mental health needs across the care continuum.

MOUNT LAUREL, NJ – Jan. 9, 2023 — Array Behavioral Care, the nation’s leading virtual psychiatry and therapy practice, announced today the closing of its latest equity round to further scale modern behavioral health care across the continuum, with CVS Health leading the round. Existing investors also joined the round and contributed additional capital.

The financing builds upon a long history between Array and CVS Health and opens doors to new levels of collaboration to expand access to high-quality behavioral care.

"Array has consistently been a strong mental health care provider within Aetna’s network,” said Cara McNulty, President of Behavioral Health and Mental Well-being for CVS Health. “As CVS Health drives more innovation into care delivery, we look forward to working with Array to enhance access that complements our existing services in new ways.”

Serving hospitals, clinics, and individuals directly at home, Array uniquely delivers psychiatry and therapy across the continuum of care. With CVS Health as a new investor, Array will scale faster to provide further access to quality, timely behavioral care in new and existing markets through enhanced service offerings and operations, innovative technology, and expansion of the practice team.

"The Array team's experience with telepsychiatry spans more than two decades, and during this time, we've been at the forefront of creating, implementing, and evolving virtualized mental health programs across the continuum of care. From our first telepsychiatry encounter in a rural hospital in 1999 to caring for patients online from their homes today, we've stayed true to our mission to meet patients where they are regardless of acuity level or setting to deliver the behavioral health care they deserve,” said Geoffrey Boyce, CEO and Co-founder of Array. "As we continue to lead the charge in transforming access to modern behavioral health care, we’re proud to do it with our existing partners and CVS Health.”

“Array’s long history in virtual behavioral care and its devotion to quality stand out,” said Vijay Patel, Managing Partner and co-founder of CVS Health Ventures, the company’s dedicated corporate venture capital platform. “Our collaboration and investment can help enhance access to these services, which is particularly important with demand for mental health services increasing significantly in recent years.”

As an early champion of telepsychiatry more than 20 years ago, Array and its early founders have been instrumental in the reinvention of how mental health care is delivered. The practice has long advocated for improved access to timely, quality behavioral health care in hospitals, community clinics, primary care offices, and homes for patients nationwide. Today, there are about 90 million Americans who can access Array’s services across all 50 states.

An estimated 150 million Americans, or 40% of the population, live in federally designated mental health professional shortage areas. According to research by the U.S. Department of Health & Human Services, only 27.7% of the national need for mental health professionals is actively being met. This scarcity of mental health professionals prevents patients from receiving the care they need, resulting in adverse health outcomes. The virtual care model allows for a more equitable distribution of clinical resources, particularly in rural and underserved communities, helping to remove barriers that limit patient access and increasing collaboration between mental and physical health clinicians.

“Our practice has always focused on helping provide patients the care they need, when and where they need it, without sacrificing quality,” said Dr. James Varrell, Executive Chief Medical Officer and Co-Founder of Array. “It's clear that telebehavioral care is one of the most meaningful ways to address the clinician shortage and mental health crisis. As our practice broadens its reach, our patients and partners can rest assured in knowing that we lead with quality and clinical excellence first and foremost."

Virtual solutions can also benefit psychiatrists, therapists, and other clinicians who can often be burdened with excessive administrative work that detracts from time that could be spent providing direct patient care. At Array, clinicians have a support team of clinical, operational, administrative, and technical specialists who help providers operate at the top of their licenses, integrate with care teams, and similarly practice as they would if they were physically present with the patient. In 2022, Array earned the Great Place to Work Certification, with 90 percent of team members calling Array a great place to work.

CVS Health joins other industry leaders and early investors in Array Behavioral Care, including Wells Fargo Strategic Capital, Health Velocity Capital, Harbour Point Capital, HLM Venture Partners, OCA Ventures, and OSF Healthcare.

Wells Fargo served as Array’s advisor on the transaction with a team led by Puneet Chandhok.

David Fairchild, MD, MPH, SVP and Chief Medical Officer of Retail Health for CVS Health will join Array’s board of directors. “Providing high-quality, whole-person care to consumers is essential to improving the health care system,” said Dr. Fairchild. “Working with Dr. Varrell, Geoffrey Boyce and the entire Array organization, we believe that we can help increase access to excellent, convenient behavioral health care services.”

To learn more about Array Behavioral Care, please visit www.arraybc.com.

About Array Behavioral Care 

Array Behavioral Care is the nation's leading clinician-centric virtual psychiatry and therapy practice with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care, from hospital to home, through its three flexible delivery models. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community health care organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities, and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

About CVS Health

CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.

The stigma associated with mental health is a key obstacle for those trying to speak about or address their mental health. The term "triggered" has gained public popularity but has been included in clinical terminology for years, referring to a strong negative reaction in response to an event or situation.

In a Huffington Post article, Marlene McDermott, vice president of quality and therapy services for Array Behavioral Care, explains how being triggered is the result of a trauma or fear response and how to distinguish them from each other.

Mental health care is most effective when patients and providers both understand the feelings of the patient. At Array, we work tirelessly to provide care that best fits the needs and feelings of our patients. Read the article to learn more about how to distinguish being triggered from other strong feelings. Click here to read the article.

The United States is in a teen public health crisis, and early school start times can be a contributing factor. Many students receive inadequate amounts of rest, which can lead to or exacerbate existing mental health issues. Array Chief Medical Officer of Non-Acute Care, Dr. Nicole Christian-Brathwaite, explores the connection between sleep and teen mental health with the Wall Street Journal and discusses the impact of this crisis and ways clinicians can best meet the needs of their patients. Read in The Wall Street Journal.

MOUNT LAUREL, N.J. – Sept. 29, 2022 — Array Behavioral Care, the nation's leading virtual psychiatry and therapy practice, is proud to announce it has been Certified™ by Great Place to Work®. This prestigious recognition is based on what current employees say about their experience working at Array. This year, 90 percent of employees said Array is a great place to work – 33 percent more than the average U.S. company.

Great Place to Work is the global authority on workplace culture, employee experience and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. Since 1992, the organization has surveyed more than 100 million employees across various industries worldwide, using these deep insights to better understand what makes a workplace attractive to current and future employees. In addition, Great Place to Work helps organizations define their culture and produce better business results by creating a high-trust work experience for all employees.

"Great Place to Work Certification™ isn't something that comes easily – it takes ongoing dedication to the employee experience," said Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place to Work. "It's the only official recognition determined by employees' real-time reports of their company culture. Earning this designation means that Array Behavioral Care is one of the best companies to work for in the country."

"At Array, we live by our workplace values of being an inclusive, supportive, collaborative, wise and solutions-oriented organization. Receiving this recognition, based on our individual team members' feedback, is an honor," said Kelly Lewis, Chief People Officer of Array Behavioral Care. "In addition to being the virtual behavioral health solutions provider of choice, we also want to be the employer of choice for those looking to make a difference in mental health care."

Array continuously works to enhance its culture and offer multi-faceted wellness programs for its administrative and clinical team members. Over the past year, the organization has offered a more robust Employee Assistance Program, hosted guided mindfulness-based stress reduction sessions, provided annual subscriptions to a mental wellness solution, and launched a corporate wellness program with Peloton®.

As a mental health organization, Array prioritizes highlighting and planning activities around various nationally recognized campaigns to support the dynamic and culturally diverse team, such as Minority Mental Health Month, Pride Month and Hispanic Heritage month, to name a few. Through various employee-led Affinity groups, Array team members have various opportunities to connect and engage with like-minded peers and those who embrace diversity.

According to Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a Certified Great Workplace. Additionally, employees at Certified workplaces are 93 percent more likely to look forward to coming to work and are twice as likely to be paid fairly, earn a fair share of the company's profits and have a fair chance at promotion. To learn more about Array's certification, visit the Array Behavioral Care page.

Array is committed to fostering a supportive and best-in-class experience for its more than 600 combined clinicians and administrative team members nationwide. With a well-established technical and administrative infrastructure, Array helps ensure its teams are well connected and highly responsive. In addition, team members are provided opportunities to mentor peers and for professional development through continued education training.

To learn more about a career with Array Behavioral Care, click here.

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About Array Behavioral Care

Array Behavioral Care is the nation's leading clinician-centric virtual psychiatry and therapy practice with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care, from hospital to home, through its three flexible delivery models. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community health care organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities, and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. To learn more, visit www.arraybc.com.

About Great Place to Work Certification™

Great Place to Work® Certification™ is the most definitive "employer-of-choice" recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place to Work-Certified.

About Great Place to Work®

Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™.

Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.

We are pleased to announce that Geoffrey Boyce, CEO of Array Behavioral Care, has been named a 2022 Philadelphia Titan 100. The TITAN 100 program recognizes Philadelphia’s Top 100 CEOs across a diverse range of industries who demonstrate exceptional leadership, vision, and passion. Collectively the 2022 Philadelphia Titan 100 and the organizations they lead employ nearly 70,000 individuals and generate more than $14 billion dollars in annual revenues.

Geoffrey serves as a national voice promoting access to quality, timely mental health care for all and is a leader in telemedicine advocacy, education, and reform initiatives.

We are thrilled that Geoffrey was selected for this prestigious recognition along with so many other accomplished business leaders from the region. Read the full press release here.

There is no “one-size-fits-all” approach to treating anxiety and depression. In fact, finding the right treatment often involves several dose adjustments or medication changes. During this time, it’s important to be closely monitored by a doctor and communicate any side effects or worsening of symptoms.

In a recent HuffPost article, Shane W. Rau, MD, PhD, DFAPA, Medical Director at Array Behavioral Care, discussed reasons why individuals may respond differently to different medications and what signs to look for that indicate a treatment change may be necessary.

Ideally, it’s best to be treated by a doctor who specializes in diagnosing and treating mental health conditions to establish the most effective treatment regimen. Psychiatrist-led prescribing and treatment planning results in faster and more efficient clinical outcomes. At Array, we use rigorous monitoring of clinical documentation and prescribing practices to assure organizational and recognized best practice quality standards are met by all clinicians. Read the article to learn more about treatment considerations for these common conditions: click here.

BOSTON, MA. — Array Behavioral Care, the nation's leading virtual psychiatry and therapy practice, announced today that Dr. Nicole Christian-Braithwaite, SVP and Chief Medical Officer of Non-Acute and Scheduled Care for Array Behavioral Care, will present the Department of Psychiatry’s Grand Rounds at Boston Children’s Hospital on June 22.

Dr. Christian-Braithwaite’s presentation is titled, Racism is Trauma: How to Support Children and Adolescents Who Experience Racial Trauma. The presentation will help attendees understand the intersection of trauma and racism and the long-lasting effects of this on children and families of color. The presentation will include insights on screening for and addressing racial trauma and how racism may be perpetuated in mental health encounters.

“As our communities of color continue to experience acts of racism and trauma, our healthcare leaders and providers must combat racial discrimination and have the assets to support diverse populations,” said Dr. Nicole Christian-Braithwaite. “I urge every healthcare institution to consider following in the steps of Boston Children's Hospital as they commit to providing residents with more cultural awareness and the skills to care for the mental health of marginalized groups who are often overlooked".

Racial trauma, or race-based traumatic stress, refers to the mental and emotional injury caused by encounters with racial bias and ethnic discrimination, racism, and hate crimes. Following the presentation, attendees will be able to identify the impact racism and microaggressions have on the mental health of children and adolescents of color and will be equipped with resources to support these patient populations.

“The United States is experiencing a mental health emergency that deeply impacts communities of color, especially in health care settings,” said Geoffrey Boyce, CEO of Array Behavioral Care. “We’re proud to see Boston Children’s Hospital host Dr. Christian-Braithwaite to present on addressing and supporting these diverse communities so that they receive equitable care and support in mental health encounters and across the entire continuum of care.”

Dr. Christian-Braithwaite is a double board-certified child, adolescent and adult psychiatrist specializing in perinatal and post-partum mental health, trauma-informed care, telepsychiatry, mental health in communities of color, school psychiatry, and implicit bias and racism in mental health. In May 2021, her Grand Rounds at Brigham and Women’s Hospital, “The Impact of Racial Trauma on the Developing Brain," discussed the psychological impact of adverse childhood experiences including trauma, depression, anxiety, and abuse on underserved communities.

Watch the full recording of the Grand Rounds: Click Here

About Array Behavioral Care

Array Behavioral Care is the nation’s leading clinician-centric virtual psychiatry and therapy practice with a mission to transform access to quality, timely behavioral health care. Array offers telepsychiatry solutions and services across the continuum of care, from hospital to home, through its three flexible delivery models. For more than 20 years, Array has partnered with hundreds of hospitals and health systems, community health care organizations and payers of all sizes to expand access to care and improve outcomes for underserved individuals, facilities, and communities. As an industry pioneer and established thought leader, Array has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations. 

The national conversation around access to mental health care is vital for those who live in communities that lack mental health clinicians. But how does Array overcome patient obstacles such as potential tech literacy, access, or uncertainty about telebehavioral health services? Watch Array CEO Geoffrey Boyce discuss with the American Journal of Managed Care about how good telehealth isn’t about the technology; it’s about the level of service from the licensed professional. Watch on AJMC.com.