Manager, Medical Affairs Licensing

Position Overview

The Licensing Manager is responsible for overseeing the day-to-day clinician licensing process to successful completion. Primary responsibilities include training the Licensing coordinators, manage and maintain policies and procedures, finalizing Licensing applications, and ensuring Licensing activities are cost-effective and high-quality. The Manager, MA Licensing will manage the expiring elements which includes but is not limited to non-Array managed State Medical License, DEA, CDS, Board Certification, Professional Liability Insurance, Driver’s License, Immunizations, Passport, BLS/ALS Certification and non-Array Affiliations for Internal and External Credentialing.

Job Responsibilities

• Oversee the day-to-day Licensing activities including leading, coordinating, monitoring, and maintaining the Array Licensing process for our OnDemand, Scheduled Care, and AtHome services lines
• Manage the Expirables Monitoring process for State Medical License, DEA, CDS, Board Certification, Professional Liability Insurance, Driver’s License, Immunizations, Passport, BLS/ALS Certification and non-Array Affiliations from Internal and External Credentialing
• Develop policies and procedures associated with Licensing and Expirables Management, ensuring Licensing and Expirables compliance activities are cost-effective and high-quality
• Ensure Primary Source Verification of licensure approvals are completed weekly
• Run daily reports to assign inventory as necessary
• Ensure the procedural follow-up is conducted, monitor application submitted to board dates, anticipated issue date, status and identify errors made and/or missing information in required fields
• Complete IMLC applications for physicians once contracted (when applicable)
• Approve check requests for licensing applicants
• Complete CDS/CSR/BNDD and DEA applications for the appropriate states as needed
• Train/coach the licensing coordinators and specialists to improve professional knowledge and skills, using current technologies and streamlined processes
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, timeliness, efficiency, and output
• Manage and monitor team member activity in support of the goals of the department including workflows, escalations, and communication protocols
• Ensure compliance with renewal, CME, and expirables requirements
• Acts as a level of escalation for any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company
• Notify MA leadership of any potential derogatory issues identified during the credentialing process and works in collaboration with practitioner to document/resolve the issue
• Conducts monthly reviews with staff members to review quality, production, attendance, and behavior status based on the KPI guidelines
• Performs annual reviews for direct reports to foster development
• Provides leadership team with weekly, monthly, quarterly, and annual reports identifying the process, concerns, and action plans for all applicants
• Report, review and communicate performance data including activity reports, spreadsheets, and project management tools to monitor and measure departmental productivity, goal achievement and overall effectiveness
• Participate and communicate with vendor projects and meetings to optimize use and cultivate those relationships

Job Requirements

• 4 years’ experience and knowledge of provider licensure, credentialing, and accreditation standard, including the functions, operation, and mission of the department
• 2 years’ people management and function supervision experience
• Strong knowledge base of State Licensing standards for licensed clinicians
• Self-starter and solutions orientation with excellent written and spoken communication skills
• Outstanding interpersonal relationship-building and employee coaching and development skills
• Ability to prioritize, multitask, meet deadlines with accuracy and excellence
• Comfortable working with a remote team
• Excellent computer skills using MS Windows and Symplr

Logistics

• Remote Position, available immediately
• Reports to VP of Medical Affairs
• FLSA Status: exempt, salary
• The pay range for this role starts at $65,000. This information reflects the anticipated salary for this position using current national data.  The final offer will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment.  We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.

EOE M/V/F/D